Smartflats Design - Grand-Place

Great apartment, clean, comfortable, warm and well equipped. Background street noise was not a big issue for me.

We had a fabulous time , the apartment was right in the shopping area. Waffles, Waffles, Waffles 😀. Restaurants within walking distance. Loved every minute of our stay, will definitely go back and stay in Smartflats apartment. XXX London Mobolanle

The hotel is placed at a great location - next to the Grand Place. However, a few things are lacking. There is no washing machine in the room, even though their guide book talks about it. No A/C. It was tolerable for my family in June. There was not much soap in the dispensers so we had to use our own.

This apartment was in the perfect location for our Brussels stay. We had plenty of room to spread out and the place had the right amount of charm. We could have used a set of pull out couch sheets. When requested they were out of extra linens. All in all a great place for the value.

Yes: It has a fantastic location and a good price. Quiet / not noisy at night. Beyond that: No service. Elevator was not working in the mornings (we suspect that the cleaning lady holds up the elevator, so if you're checking out in the morning, good luck bringing your bags down). EVERYONE's key codes got reset during your stay over Christmas (yes everyone's codes in the entire building). Room appears clean, but walls were actually dirty. Lack of cabinets and drawers. No where to hang / leave your clothes in the shower. The shower had no curtain so water kept spilling into the floor. Towels not replaced once despite a long stay.

Good location. Confortable and clean.

We had a flat on the first floor. Even though there was a busy street below us, the soundproofing was good. We managed to sleep well. Although a washing machine was advertised, it was not there when we stayed. Kitchen facilities were adequate. This is an Ikea designed flat meaning just about everything in it is from Ikea. Not necessarily a bad thing i suppose. We had issues with a broken shower head which was fixed promptly even though we checked in after 5pm. Conveniently located 2 minute walk to Grand Place. Not a luxurious apartment and not a room you would want to spend lots of time in but an adequate base for exploring the city.

It's a great location, just a couple of blocks away from the Grand-Place. Dozens of restaurants nearby. It can be noisy at times, but that expected by being in a busy downtown street. Also, about 4 blocks away from the train station. For people looking to stay for several days, it's very convenient to have a small kitchen there.

Hotel is in great location and clean, but customer service is non-existent. Traveling with my mother so booked the one bed and sofa bed option. Apparently you have to put in a special request for two sets of bedding if you actually want sheets for the sofa bed (this is not stated anywhere). I contacted the customer support and they basically just told me that I was out of luck even though the cleaners with clean linens were in the building. At that point I found one of the carts with clean sheets and grabbed a set myself. When we left to got to dinner they entered our room without permission and actually took the sheets away. Most ridiculous hotel experience. Called back again and got the same response. Ended up stripping a sheet from the bed and sleeping with a sheet on the sofa. Beyond that the lift is terrible and can get stuck on the 6th floor so we had to walk 5 flights of stairs twice during our one night stay. Rooms are clean and the location is great, but I’d never stay at a smart flats again after this experience.