Friendly,helpful front desk and staff. I enjoyed the continental breakfast as well. Only problem was even though the website said the pool was open there is a sign in the lobby saying it’s closed. I really looked forward to using the pool.
Shonda, Urlaub mit Freunden (2 Nächte), 23. Apr.. 2021
Clean, Comfortable Hotel
Nice, clean, quiet hotel located off the highway a bit, so no traffic noise. Minimal noise from nearby airport. Breakfast available, but few choices due to Covid. Small boxes of cereal and milk cartons would be nice in addition to packaged granola bars, fruit cups, yogurt and pkg. muffins.
Reise (1 Nacht), 9. Apr.. 2021
Thw driver who picked us up at the airport was very flexible. He made a stop at the gas station so we could buy something to eat.
The front desk last wasn't so helpful: there were 3 of us in the room and there were no sheets or blanket for the pull out sofa. I called front desk and asked for the sheets and was told to come to the front desk and get it. I understand, it was 12:30 am and she was probably the only one at the front. Still, she could have said, I am sorry, we don't have anybody to bring it to you, can you please come downstairs and get it.
We went downstairs to get breakfast at 9:20 and there was very very very limited choices. I don't know if there was nothing because we were late (it was supposed to be till 9:30) or they didn't have anything to begin with. They had muffins, yogurt and frozen breakfast sandwiches with the direction to warm them up in the OVEN. I am not even sure if they had coffee.
The driver that took us back to the rental car place was also very efficient.
Yudita, Familienurlaub (1 Nacht), 9. Apr.. 2021
Good place to stay
Room could have been more clean. Found popcorn kernals on the floor and only 2 bath towels left in the room. Not enough for a family of 4. Tried calling the front desk, telephone unhooked. Very comfortable beds!! Overall, would stay again.
Stefani, Familienurlaub (1 Nacht), 30. März. 2021
The staff was amazing. I’d mistakenly booked the wrong date, they didn’t hesitate to correct it for me and were so friendly about it. The following morning we left a pillow. They kindly made a new key for us to go up amd get it. Then we get to the airport and our daughter realizes she left her AirPod charging in the wall. They got them and put them up for us.
Betsy, Familienurlaub (1 Nacht), 18. März. 2021
Our Fla trip.
I signed for a wake up call and they didn’t call in morning. If my granddaughter had not woke us up we could have missed our flight. As it was we had to rush. Breakfast selection was poor and they didn’t even have enough breakfast sandwiches to go around☹️
Katherine, Familienurlaub (1 Nacht), 17. März. 2021
I booked a king bed but was given a room with 2 queens instead. Was told they were fully booked and no king available. Also the room had no towels and one of the beds mattresses was broken. Stayed here previously with no issues but this time experience was not good
Scott, Reise (1 Nacht), 19. Feb.. 2021
Not the best ending to our stay
Everything was ok for check-in. We had an early morning flight and used the shuttle. The young lady that drove the shuttle was of no help[ at all.
We said where should we put our bags since the shuttle was completely full with Starbuck workers. She was already in driver seat and said just put them in back No Kidding where else did she think we would put them. She saw us in the lobby and knew that we had bags. She did not bother to open the back door Also there was no coffee in the lobby even though this is an airport hotel and many people have early flights.
Overall this whole process was less than pleasant We will be at CVG again this weekend but are staying at a different hotel We have always been pleased with Comfort Suites - not this time
Familienurlaub (1 Nacht), 14. Feb.. 2021
Will Not Come Back
Covid-19 must be eradicated in Kentucky, or that's what the employee's at this Comfort Suites location must think. Repeated sightings of employees not wearing masks or wearing them below their chin even though the sign on the front door says masks must be work on premises. Also, there was never anyone at the front desk to help. Always had to ring the bell for service. And the free breakfast was sub-par. I understand services have to be curtailed due to Covid, but I have stayed at hotels that do their curtailed breakfast service much better than this hotel. Soft/bruised apples and low quality pre-packaged muffins. Very dissappointing stay. Would never stay here again.
Joely, Familienurlaub (2 Nächte), 5. Feb.. 2021
It was a very nice hotel with a friendly staff.
Urlaub mit Freunden (2 Nächte), 5. Feb.. 2021