Comfort Suites Newport - Cincinnati Riverfront

Stay was good. Check in was very long. Only 1 clerk at 4pm which is when check in begins. There should be 2 people checking in guests. Some people had to wait outside and on a rainy day this would not be acceptable.

Nice, walkable location. Great view of the river from the room.

Hotel is in a good location and that’s the only positive. Place was unclean (stains on carpet, towels) and in dire need of an upgrade or just a paint job. Staff negligent. Had to collect breakfast from front desk but worker there was too busy playing on their phone to notice us or anyone else.

The bathroom floor is disgusting. And a picture had broken glass when we arrived. Great location.

Only stayed 1 night but room was really nice and it faced the river so we were happy with the view! Checked in late and left early so we only had time to sleep then shower and checkout! Friendly staff at front desk!

Stood at the front desk for several minutes looking at the clerk on his cell phone in the office, he also looked at me. I finally asked “excuse me, can someone help me”? James’ response was “oh, do you want to check in?”. DUH With regard to Hotels.com, I searched pet friendly hotels and of course, paid in advance. When I mentioned to James we had our 15# Shih Tzu, he pulled out paperwork and announced a $50 charge. I objected as the room cost was only $80 and we routinely stay at “pet friendly” hotels for a charge of between $0 and $20. James said he would “take care of it” and, you guessed it, the next day a $50 charge appeared on my credit card. We will not book through Hotels.com again unless the pet charge is listed in the description. Re cleanliness, bed had one sheet on top of the mattress, no pad or protector of any kind.

Website stated pool and clean facility. It was not i did not stay i cancelled my booking and went elsewhere.

The first room wasn't clean. From coffee grounds on the table to stained sheets. The ac was broken also. Front dedk staff was awesome. She listened to my concerns and gave us another room. I had to move my children and their belongings so she let me inspect the new room and then move into it. The hotel is in need of repair and updates but overall it was okay.

The room was niceish. However 2 of the sheets looked like they had dried blood on them. The sofa sleeper was not clean and had no sheet on it. The staff was not helpful at all. We called the desk and no one answered, when we did get ahold of them (we needed toilet paper and a trash can) they said they would bring it up, then never did (they literally said they forgot). There wasn't many people there. The staff was just rude.