Ein unglaubliches Hotel. Sehr effizientes Personal. Hotel mit super Strand, schönen Pools. Hervorragendes Essen. Gerne wieder!
Christian, Romantikurlaub (4 Nächte), 26. Jan.. 2021
Lyndsay, Reise (1 Nacht), 15. Mai. 2021
Favorite Resort in Playa Del Carmen
We love Royal Hideaway! The grounds are quiet, intimate and lush. The view of the pool and beach with the palm trees is spectacular. The lounge chairs are so comfortable. The most wonderful feature of this resort is the staff - they made our experience unforgettable (particular shout out to Alfonso).
Krista, Reise (10 Nächte), 30. März. 2021
This hotel was about 30 precent operational. Limited food options, no buffet.Very few choices on the menu. AC in the rooms was hardly working, therefore humidity level was very high,to the point,that our passports felt like dropped in water. Place has man-made lazy river,and several nice looking fountains, but non of it was operational and even lit up.Mostly birds we're bathing in them.We had to leave early morning to catch our flight, and this place was pitch black.Had to use our phones to be able to see our way to the lobby.This place has potential, and its not bad looking, but currently its on the money saving mode.Its was more expensive than neighboring resorts, but offered much less.We stayed in other nearby places, during the pandemic, and unfortunately they were much better. Rooms are also bit outdated. Until someone will snap this place back in shape,we strongly suggest other places in the vicinity
Romantikurlaub (5 Nächte), 10. Feb.. 2021
We stayed and everything was great- capacity was low and service was outstanding. My husband had a false positive covid test and we were downgraded with our room and moved to the other side of the resort, he tested negative on his PCR covid test they did not move us back to our room which was ocean front. We paid for the nice upgraded view all of our nights, but did not get this our last night even though we need the test was incorrect and he tested negative. Thinking they would offer a reduced and discounted fee for that night night (knowing he did not have covid from the test), we were not offered this.
Romantikurlaub (4 Nächte), 5. Feb.. 2021
The property was beautiful & very clean! We liked that it wasn’t so big and therefore felt kind of private/secluded. Beach was nice and clean! Staff was very friendly and accommodating. Food & service was great!
Familienurlaub (5 Nächte), 29. Jan.. 2021
Wonderful service and very friendly staff. Excellent food!
Romantikurlaub (3 Nächte), 28. Jan.. 2021
It was a wonderful experience, the staff was all amazing and Pro Divers did an awesome job with our diving tours. They are connected with the resort
Peter, Reise (7 Nächte), 14. Jan.. 2021
NOT a 4 star resort. Awful experience. STAY AWAY! The property is dated and it shows. “Adults Only” is more like 55 . Their restaurants and food are poor too. Rude unprofessional and intimidating techniques appear to be common practice here too. When disputing unexpected and excessive additional charges upon check out, we were told that we would not be permitted to leave the property until the bill was paid in full. The property is manned with iron gates. Momentarily we truly felt like prisoners and to avoid missing our flights we simply felt forced to pay.. I would not recommend ANYONE to stay here. This left a bad taste with Expedia as well. In the future we will use different sites to book our trips with.
Urlaub mit Freunden (4 Nächte), 13. Jan.. 2021
Beautiful resort. Staff was amazing!
Reise (1 Nacht), 4. Jan.. 2021