Ocean Maya Royale All Inclusive Adults Only

Sehr freundlich und zuvorkommend. Die Anlage ist sehr gepflegt. Leider gibt es nur ein sehr kleines Stück Strand mit direktem Zugang zum Meer.

Schönes Hotel am Strand, gute Ausstattung, sehr aufmerksames Personal.

Super schönes Hotel mit sehr gutem Essen. Wie würden allerdings nicht mehr über Expedia buchen da die übermittelten Preise ans Hotel nicht gestimmt haben und auch die Angaben der Bestätigungsmail Fehlerhaft waren. Was uns natürlich Diskussionen und viel Zeit gekostet hat.

This resort is absolutely awesome enjoyed it very much will definitely be back next year

Hotel wasn’t open and hotels.com still allowed me to book it..

We will

Not impressed at all. The food was poor. My room never really got cleaned. The water in the shower was constantly cold. My room phones didn’t work so I couldn’t call out and order room service or anything. There were spiders in my room. The beach was closed and seaweed every where. The hotel staff like the massage guy and the activities people were constantly harassing us trying to sell us something. The food overall was not good. Most of the restaurants were shut down. The gym and spa area were closed. It was just very disappointing. We were also upgraded to “privilege” but it came with no perks at all. My room was no different than a regular room.

When we first got to the resort we had to wait hours for our room to be ready even after 3pm check in. When we got to our room there were wads of hair all over the wall in our shower. (I wish there was a place to post a pic) It was awful! We had to ask 3 times to have it cleaned before it was actually cleaned. They even cleaned our room without removing the hair or cleaning the shower. The food at this resort was mediocre at best. We couldn’t even get in the beach due to all of the seaweed. I would NEVER stay here again or recommend this place to anyone!!!

Wish I could say I even knew what the place looked like. My entire group of 10 had to be placed at a different hotel because ocean maya was not open during our time there. We ended up having to stay at Ocean coral turquesa. Had to wait two hours even after the 3pm check in to get a room key, had a big clump of hair stuck on our bathroom wall for days even WITH housekeeping coming by to clean, was told we’d receive a bottle of champagne for our anniversary sent to our room and never got it, we got chocolate covered strawberries that had mold on them, our AC stopped working our 2nd night there, water temp in shower switched from hot to cold ever two seconds of being in there, couldn’t make reservations for dinner for my group since apparently they only allow 6 people to sit together, pool closes at 8pm, when you’re outside by the pool the entire places smells like sulfur, due to Covid some restaurants at the all inclusive are permanently closed and you have to wait in line for some scrambled eggs, toast, waffle etc.... served and cooked by only one person. We were told we’d be upgraded to adults only privilege side of the resort but there was a jacuzzi tub on our balcony as stated, no drink service by the pool as stated so we had to visit the kid friendly side for that. Unfortunately seaweed covered the beaches this time of year so we couldn’t get in the water. Our bathroom flooded by shower and my husband and I had to get extra towels to clean it up ourselves.

Bowling alley was fun and different to have while on vacation!