The rooms were clean. The trash is currently only being taken iut when your stay is completely and you have checked out. The bathroom toliet was not clean. We ran out of toliet paper and needed more towels even though the reservation was for five people. Also the pool was dirty, cold, and smelled. We were not informed untill we went to the pool that reservations needed to be made ahead of time. Very unorganized for one year into the pandemic.
Abigal, Familienurlaub (2 Nächte), 9. Apr.. 2021
dont stay here
The room was filthy, sheets had not been changed, dead bugs in the room. They lost our reservation and I had to pay again for our second room. No breakfast, rude staff. Pool felt like a hot tub. Smells bad in the hallway. The couch in our room was stained with who knows what, there was dried boogers and blood on the wall in our room
Kimberly, Familienurlaub (1 Nacht), 2. Apr.. 2021
The jacuzzi suite was nasty, old, hard water coming off the jets, didn’t get to use the jacuzzi at all, waste of money and time
Romantikurlaub (1 Nacht), 27. Dez.. 2020
Property was older and poorly maintained:
Stains on carpet
Carpet very damp from cleaning
Wood fragments (?) on carpet
2 per bed terrible pillows
Bath linens low quality and dungy
Beds lean head downhill
Room was great size
Familienurlaub (1 Nacht), 12. Okt.. 2020
Rooms were very diry, bathroom was not swept, hair in the tub, furniture was broken and had stains, smelled like dog. Carpet was badly sained. Halways smelles of pot. Mislead about breakfast only offering coffee and a muffin. We definitely over paid..
Reise (1 Nacht), 25. Sep.. 2020
10 min walk to Kalamazoo airport
Great establishment and very friendly staff
Jeffrey, Reise (1 Nacht), 18. Sep.. 2020
Clean room. Comfortable bed
Christopher, Geschäftsreise (1 Nacht), 2. Sep.. 2020
It was my anniversary and I wanted to surprise my wife with a night away from home and the kids. I went to the hotel early to check in to set the room up. The first two rooms I was given were unacceptable. The room has a inroom hottub and the front door to the room had a half inch gap in the door so anyone could see right in the room. The third room had a door that closed so I accepted the room and decorated it for the night. My wife and I went to the casino and dinner then made our way to the hotel to stay. We went in the spa in the room then got ready for bed. The room was extremely hot and I noticed the ac would come on for a minute or 2 then just blow hot air for 5-10 minutes. So at two in the morning we packed up and went to the front desk to say we cannot stat in the room its 100 degrees and the ac is not working. The response I got from the fron desk was "hhmmmmmm" and not another word. So we drove home at 2-3am and went to bed. Was a terrible exerience and would never set foot in there again. That hotel should be priced at 50 bucks a night. Sorry
Tanner, Familienurlaub (1 Nacht), 21. Aug.. 2020
Shower did not work it was no good too cold,...
Mary, Geschäftsreise (2 Nächte), 20. Aug.. 2020
Avoid this one at this time
Upon arrival hotel seemed not even open. Arrive at front desk..we had to call out for over 20 min and call hotel number with no answer for the front person to come from out of somewhere eventually. Check in for each of our party took over 20 min. The front person was rude did not go over anything about hotel what’s open, breakfast, enjoy your stay and rude entire time. Room upon entry smelled stale of cigarettes. Carpet was not vacuumed, bathroom floor in units not sweeper over all nothing looked sanitized or clean. Poor quality linen. Flat and not enough pillows. Bathroom tub drains broken and one room tub did not drain at all.
We left out for dinner.. returned and Walking in no one at front desk..one of our room keys did not work so returned to desk. No one at desk for over 30 after call front desk 3 times yelling out for help.. we opened a door behind check in and desk person was sleep. We were informed that she was allowed to sleep and did not hear us and was obviously upset we work her. Never apologized for the wait. Stayed in Holland location previously which was great why we chose this one.
Worst service I have ever experienced at a hotel. Has a great restaurant nearby Brewsters that has been the only great part of our stay.
Familienurlaub (1 Nacht), 15. Aug.. 2020