Homewood Suites by Hilton Grand Rapids

Our experience was good for the most part. The room was comfortable, breakfast was great, the front desk service was friendly and helpful. The problem I found with your property is sticky floors. Althroughout hallways, vestibule and kitchen area floors were uncomfortably sticky, a sign of dirtiness and poor maintenance. I hope this observation/constructive criticism helps.

The hotel was beautiful and clean. However, upon reservation of our suite for sleeping 6, I wrote in the "request section" blankets for the fold-out bed as well as a cot. Then, I asked again at check-in and was put off with "we don't know yet who the cots will go to." We never got the cot and ended up with blankets for the after calling down from the room late into the evening.

Had to buy our own toilet paper, hotel was out and did not provide. Breakfast service was very sparse, not the full hot breakfast promised. Property was not well maintained, lots of dust and grime.

reservation did not show stay as pre-paid when we checked in

Worst Hotels.com experience I have ever had. When I arrived, there were no room for me even though it was paid for. And to top it off, the Hotel and Hotels.com did NOTHING to help me even though it was very late at night. I had to scramble to find another hotel and paid for it. On top of this, I did not get my refund so I had to use more money than I could afford. I am posting this experience on my blogs to get the attention of millions of people to NOT used Hotels.com anymore. https://qr.ae/TWGn6d