Homewood Suites by Hilton Grand Rapids

Amazing

Best stay.

We have always had great experiences with Homewood Suites, until now. We stayed 2 nights. The room was very nicely appointed. Clean and comfortable. The bed was very comfy. The bed's "blanket" had a stain that was bothersome, as well as a stain on the couch. The tub looked clean however there was a funky smell. The kitchen was very clean. The carpets and furniture are definitely showing some wear. The pool was abysmal, cloudy and the area was littered with garbage and wet used towels. We did not end up using it. No extra towels were available for our room either. The breakfast was pretty much nonexistant...yogurt, nutrgrain bars, oranges, and juice. Although we enjoyed ourselves, I doubt we would ever stay here again.

It was an older location and the hot tub and gym were unavailable. However, the staff were constantly cleaning and trying to keep things spruced up. The staff was very responsive to our requests: late check in, late check out, extra towels, etc. The breakfast layout was plentiful and varied despite COVID limitations. The staff especially Chelsea, were upbeat, friendly, and helpful.

I was told my room would be ready in "just a few minutes, they're finishing up" for 45 minutes. Finally got checked in and was in my room an hour after check in. Once in my room, the trash was full and nasty food bottles were in the cupboards. The furniture was stained as well as the tubs in both bathrooms. The pool was extremely cloudy and there was a bunch of hair and gross things floating around. There was mold all over the walls in the pool area and the hot tub was taped off. I would never stay at this hotel again.

We arrived at 3:40 and were told our 2 rooms were not ready when check-in is at 3 pm. They mentioned that there were not enough towels available. After about 45 minutes we were able to get our rooms. The staff was helpful but we only saw one employee for most of our stay for the whole hotel. The pool was open but the area was disgustingly dirty. There were dirty towels everywhere and the pool water was cloudy. The room was poorly ventilated and the whole ceiling was dripping water and appeared to have black mold on the walls.

I really liked the hotel. My hotel room looks like a one bedroom apartment with all the amenities. The staff is very positive, friendly, in general everything was very good, there are many restaurants, cafes, shops, the location is very convenient. Thank you very much.

Good location and well maintained. The suite 2B has plenty of room for my family of four.

I have stayed at this hotel many times and the COVID pandemic has turned this place into a dump. It seems that the hotel has cut back services and staff which has greatly affected the cleanliness and upkeep of the rooms. The room I received in my latest stay was in horrible condition. The tub was full of hair there were no towels in the room the stove was dirty, the ventilation cover was falling off the ceiling.

We enjoyed the room we were in and very pleased with the kitchenette.