Smart Cancun by Oasis

Hotel is located in the city, most industrial environment, about 20 min by bus from the beach. The room was big with good aircon. The windows were not closing good, therefore it was partly loud, but in the 6th floor it was ok. Bathroom was ok, TV could have more programs. Breakfast was very good - many different offers. Only the way how to get seated was not very kind. There were several free tables, but we couldn't select the place, where we wanted to sit. When we moved to another table we were informed, that this is not good for us, we have to go back to the given table. Hotel has a very nice and big pool environment, many seats and lounges and a bar. It is easy to stay there the whole day. Water is warm and you find shadow and sun at every day time at the pool. Also the pool bar is very good and provides good cocktails. pricewise a bit expensive, but ok. We were very satisfied with the support to select and book tours. The concierge women was extremly advicing, offering and describing plus and minus and wantet really to fulfill our wishes - it was an excellent service. The reception service could learn from her. The reception was very slow, not very kind and not giving satisfying answers. But the hotel overall would be 1st selection at next time, since in total it offers good quality for a good price. Restaurants and a few shops are around.

Die Doppel-Betten sind mit 1,20m Breite sehr eng. Die Klimaanlage war sehr laut und das Bad stand unter Wasser, da die Toilette auslief. Positiv zu erwähnen ist das Frühstück und die nette Poollandschaft. Das Personal war höflich. Für ein 4* Hotel dennoch insgesamt mangelhaft, ich würde nicht zurückkommen.

Wunderbares preisleistung

The facilities are amazing, it's great for a family

My confirmed booking was not honored by the hotel. Instead I was transferred to another hotel by the same chain which is much cheaper without any compensation. Looks like the they have figured out the magic formula to make money - "Overbook at a higher priced property and give room in lower price property". In simple words "Cheating". I was not the only one who faced this. While I was at the front desk trying to figure out what they are doing, saw another guest who had actually booked in another property from the same chain and who was transferred to this hotel which was cheaper then what that gentleman had booked.