2/10 – Mangelhaft
28. Sept. 2017
HORRIBLE EXPERIENCE !!!
Horrible experience !!! The staf (owner) is so unfriendly and the response is very slow. When we informed her about our arrival she told us that when we check in after 9 p.m we should be charged €20. Even in the website that is stated that check in will be charged only after 10 p.m. Then, in our booking should be there is free breakfast. But, then when we asked about breakfast, they simply told us that they have changed the rules. HOW COULD they just simply doing that even in our booking stated that we have a free breakfast ? And they also respond it awfully so late. We send message in the morning, and they answered it at night ! so unprofessional. We decide to let it because we dont want to ruin our holiday. We pay extra €30 for cleanning fee but the flat is so dirty. There is a toothpick in the bathroom's floor and every corner of the flat is dusty.
We asked her by phone to give us receipt for cleanning fee €30 + latecharge fee €20 + tourist tax €12. The woman at phone was so rude, and the man who spokes with us (he said his name is Marco) said he will sent the receipt to our email. But until now, we never receive it. They simply lie for everything. Overall, this is a NIGHTMARE ! We used to travelling and rent a flat for our holiday, but we never experience such a horrible experience like this.
rina
rina, Familienurlaub (3 Nächte)
Von Hotels.com geprüfte Gästebewertung
