The Norfolk Lodge Hotel

Breakfast is good and the ladies serving it are really nice and friendly! The room was ok, there wasn’t lift so if you struggle to do stairs (we were in second floor) maybe it’s not for you. Clean and tidy, really good location.

Can't really fault the place at all. Staff were helpful and friendly. The hotel was in a good state of repair and decor. The exceptionally clean indoor heated pool was a bonus. The breakfast bar was well stocked with cold and hot options. If this is a three star hotel, then it's at the top end. Would stay again and recommend to others.

Rooms are small but comfortable. First room we were given was unacceptable, but we were able to change it. Second room had better towels, much better linens, light, view, carpet. Because we were there 21 nights, we requested a refrigerator and extra table. Too bad these aren't standard in the rooms. Also required a very long extension cord. Hotel has really poor wi-fi service and awkwardly placed electrical outlets. I had to leave the hotel to post pictures and use Facebook. Several staff members seemed surprised that I was having this problem but finally one told me that their wi-fi does not work well will Apple products, iPhone/iPad. Shameful. No safe in room and you have to use a potentially inefficient system of security bagging which is only accessible when a manager is on property. One day we asked for bag at noon and were told wouldn't be available until after 4pm. We were able to work with this, but had we been low on funds and heading out, could have been a serious problem. Breakfast service is lush, ample, appealing to Brits, but to this American, it was rather awful. I was unable to get an "over hard" fried egg. Scrambled eggs sitting in water. Canned oranges, grapefruit, prunes. Cold Danish/croissants. We went out for breakfast most days even though it was included with room. Menu-for-pay should be available. Regular menu food is tasty, fairly priced. Shower needs small shelf for soap/toiletries. Staff members were very nice and cheerful. Loved swimming pool!

Don’t accept room 36 fans for the kitchen start at 6.30. Guaranteed you’ll be awake when they come on

Weekend in Jersey with friends (two couples). Room #1 was OK but located on top floor of the annexe with very basic fittings (1 cupboard) and small TV on the wall. Room #2 was located main building on 3rd floor which was OK but again was very basic. The service was very good in general and the breakfast and evening meals were beautiful - couldn't fault the food, just disappointed with rooms.

Excellent stay at the hotel different from breakfast hotel need to provide more options for vegetarian and people that do not eat pork but a really good stay at the hotel

Lovely hotel clean and great service . Rooms equipped with tea / coffee facilities which was nice . Would stay here again .

The hotel had a plush, smart, welcoming entrance. The bar, lounge and dining room were smart up to date and relaxing. The staff were immaculately dressed and cared for my stay very well. The room was very pleasant and well supplied with tea and coffee and replenished and the room was regularly cleaned during the stay. I really hope to stay here again next year.

Last min stay as our return ferry had been cancelled due to poor weather. Booked a family room with cor for baby. The hotel assumed that putting a damilly with 2 small kids on the top floor of their annex with no lift and tight winding staircases was a good isea. It wasn’t Food and service were all fine but the beds are without a doubt, the most uncomfortable i have ever slept in, with rock hard mattresses and pillows well beyond their best. The whole annex need a refurb from top to bottom to at least bring in line with the rest of the hotel which was a little more modern.

Food - excellent Service- excellent, everyone was very friendly Nice pool and good little gym 10 mins from beach and town centre