Progress Hotel

My room had been given to someone else and I was taken to worst hotel ever!!

I stayed for several nights on business. Both check-in and check-out were swift and friendly and the hotel was beautifully clean and well-maintained. My room was spacious and very comfortable, and the Nespresso machine and kettle were much appreciated by me. The room faced onto the street so there was a little early-morning noise as the traffic started to build, but not enough for me to consider it at all disruptive. Wifi worked well. Breakfasts were pretty good: a customary buffet selection of breads, pastries, cold meats and cheeses, cereals, some fruit, and so on plus typically hot dishes of scrambled eggs and bacon. I would be happy to stay there again on future trips.

This is the worst STAY EVER , Room was ok but the Lady Manager on the day of April 5th was Horrible i will explain i previously booked fro 4 days breakfast included the first day i did not have breakfast the 2nd day i arrived and was told they could not confirm that was included and after few minutes of verification they make filed out a paper with my name room number and the date. I had and emergency and need to go another town in Belgium, so i shorted my stay and decided to checked out early so 3 days instead of 4. As soon i arrived at the front desk on April 5th the lady at the front desk told me " you will not get a refund " and i reply " did i say something about refund" and she then told me you owe one day breakfast , i let her know it was included she told me NO we need to verified AGAIN she made me wait in the lobby for few minutes and came back to me saying " yes it was included" with no apologies i told her i guess i am right she says yes.. still no apologies. I took one bottle water and was charged for it. SO THIS MY POINT. I GAVE THAT HOTEL ONE FREE NIGHT 3 DAYS BREAKFAST THAT I PAID AND DID NOT USE, SHE ARGUE WITH ME WAS RUDE, UNPROFESSIONAL, AND WAS CHARGED FOR ONE BOTTLE WATER . I THINK MAYBE THAT WAS BECAUSE OF THE COLOR OF MY SKIN. RUDE FRONT DESK MANAGER. WORST STAY EVER.. WILL NEVER REFER ANY BODY TO THE PROGRESS HOTEL. STAY AWAY..OH BY THE WAY IN MY RESERVATION IT SAID BATHROBE AND SLEEPERS WAS INCLUDED.. I DID NOT SEE THEM IN MY ROOM

Breakfast service could be better

The hotel was very nice. It was extremely clean and comfortable. It was in a great location for us with easy access to the subway and to the trains.