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Zimmeroptionen

Gesamtpunktzahl und Bewertungen

5,4

7,2/10

Sauberkeit

6,3/10

Personal & Service

4,5/10

Ausstattung

6,1/10

Zustand der Unterkunft

6,4/10

Umweltfreundlichkeit

8/10 – Sehr gut

Overall, great stay.
The hotel is conveniently located near Penn Station. When I walked through the doors I was sure if I was at the hotel as it isn’t your typically front desk. The front desk is off to the side and seemed more like a cubicle. Once I confirmed I was at the right location I was informed that I had an outstanding balance which was not the case. I had to show proof of payment and confirmation from the booking site. After a few minutes a call was made to the hotel manger who confirmed I did not have a balance! The room was clean and pleasant. There was an issue with the window not closing but was rectified but a prompt maintenance worker. Overall, it was a great stay and would definitely return. Pay attention to possible double charges!
Familienurlaub (1 Nacht)
Von Hotels.com geprüfte Gästebewertung

8/10 – Sehr gut

Hotel correcto
Hotel muy bien localizado Buena relación calidad precio Personal atento Camas muy confortable
maria jesus, Urlaub mit Freunden (5 Nächte)
Von Hotels.com geprüfte Gästebewertung

6/10 – Gut

Hotel was nice & convenient; Hotels.com unequipped
The hotel and rooms were very nice. No complaints on the actual stay. However, during the booking and payment, I received multiple emails that my reservation was canceled. Had to make multiple phone calls to the hotel to confirm the stay. When I arrived, my reservation was there, however, the room type was different. My friend and I split the rooms, and he had to read his credit card number out loud in the public lobby in front of everyone. Additionally, he got charged for his room and I got charged double for my room and his room. Overall, the connection between the hotel and hotels.com is garbage and needs to be improved.
Ryan, Urlaub mit Freunden (2 Nächte)
Von Hotels.com geprüfte Gästebewertung

2/10 – Mangelhaft

maria, Aufenthalt von 2 Nächten
Von Hotels.com geprüfte Gästebewertung

2/10 – Mangelhaft

Simone, Aufenthalt von 1 Nacht
Von Hotels.com geprüfte Gästebewertung

10/10 – Hervorragend

Ulugbek, Aufenthalt von 1 Nacht
Von Hotels.com geprüfte Gästebewertung

2/10 – Mangelhaft

My Worst Hotel Stay Ever
We stayed at the Herald for one week. When we checked into the room, none of the promised amenities were there. There was a bed but nothing else. The end tables, chairs TV fridge coffee maker, etc were all missing. We complained about this several times, and were promised that they would bring up furniture, which they never did. We did get one end table eventually, but no fridge or other amenities. We also asked multiple times for a different room, but we’re told they had none. The hotel also did not have any toilet paper or soap, although they did provide us with one tube of shower gel to wash our hands. After several days they brought us some toilet paper. On the second night, the air conditioning went out. Our room heated up to the upper 80s, and it was too hot to sleep comfortably. Despite it being cold in NYC, we were never able to cool our room down by opening the window (which was also broken, and needed effort to open). We complained about this multiple times, without results. The first two engineers came to the room and pushed some buttons and said they “fixed it”. Next they said I had to wait until the next morning when the “main engineer” came in. Then they said the AC guy was coming tomorrow, then the next day said he couldn’t see all the rooms and wait another day. I threatened to leave, but Jay the manager promised me a large discount if I stayed. Needless to say the refund never came. Jay seems like a nice guy, but never came through on his many promises
Where the TV was Supposed to be
No end tables/night stands
No end tables/night stands
Aufenthalt von 7 Nächten
Von Hotels.com geprüfte Gästebewertung

8/10 – Sehr gut

Vale la pena
Bastante bien, nuestra habitación no tuvo TV pero tenía la mejor vista, la cama en general muy cómoda, el baño limpio con agua caliente, todo estuvo genial. Realmente lo recomiendo, está una estación de metro a un lado!!
Adelita, Aufenthalt von 3 Nächten
Von Hotels.com geprüfte Gästebewertung

6/10 – Gut

Our room was very basic, bed had no headboard, given 2 towels, no phone in the room. Was clean
Aufenthalt von 1 Nacht
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10/10 – Hervorragend

thanks for a great stay
great location, room views and pricing!
Denisse, Aufenthalt von 1 Nacht
Von Hotels.com geprüfte Gästebewertung