Hilton Garden Inn Nashville Airport

I was charge three times for a 2 day stay. I was told the charges would drop off my credit card. I called Hotels. Com for assistance with no help. We were put into a wheelchair access and we didn’t need it. The shower flooded the bathroom. I will not book again with you.

Real nice hotel clean friendly customer service excellent customer service everything I needed and was looking for A+++

Staff was very rude. We left for a few hours, and left the do not disturb sign on the door. When we returned house keeping had been in our room and moved our luggage around. We checked out early and went to another hotel down the road.

The front desk did a wonderful job getting us checked in and making sure we had everything we needed. The room itself clearly has recently been updated. We really appreciated the new modern look. However, the rooms cleanliness wasn't quite up to the Quality we expected. There were used contacts on the floor and bedside table, coffee stains on tables, and old body wash / soap on shower wall. We had to wedge a washcloth in the drain to keep it open. So that part was disappointing but the room has huge potential! The hotel is extremely close to the airport, and we had no problem finding the entrance to return our rental car. I would definitely give this hotel another shot.

Hotel was in good shape. The staff was much friendlier than used to. Definitely would recommend.