Grand Jersey Hotel & Spa

Wir haben uns sehr wohl gefühlt

could do with a better suna and pool

Reception brilliant, Chantelle’s attention to detail-fantastic, her colleague (more mature gentleman) warm/friendly. The room, first impressions clean, tidy, well maintained, however the windows an excellent view have years of ingrained stain and neglect - I spent a good 15 minutes cleaning inside and out due to them being filthy. Breakfast-good quality, the service they try hard, communication let’s things down you can be asked for your order 3/4 times, if not - the opposite they all assume you’ve ordered. the leadership and training fails them. The main bar........ again similar to the above. During our stay there was either a wedding or young adult gathering, this resulted in excited / fun / young adults having a great time around the hotel, exercising up and down the floors until the early hours. Sunday 30th was interesting as Ibiza moved to Jersey and a loud sound system established outside which pounded until 9pm. I like a good rave but not at a 5 Star hotel where I’ve come to relax. Relaxing is important on any retreat, however the Spa is not the place....they member of staff was very confrontational and looked down her nose at us therefore we cancelled. morning of departure was met with shock - a bill for £341 from Bar and restaurant-only £64 was ours beware!! Overall this is not a 5 star hotel, 3/4 but pleasant. Original i enquired to extended my stay however nobody replied, so we’ve relocated to a place where the previous could lean!

It was a brilliant hotel, centrally located, easy access to bus depot, food in the restaurants first class, bedroom was huge, nicely decorated and nothing was too mush trouble. The staff were excellent, very friendly and informative.

Everything about this hotel is amazing. Truly deserving of its 5 star rating. Seamless check in, excellent bar staff and cocktail knowledge. Spa was exceptional. We didn’t eat in the restaurant apart from breakfast which was extremely high quality with a choice of everything you could possibly want. Miss this at your peril.

Superb hotel in a fantastic position overlooking Elisabeth Castle with kind friendly staff and great food.

Had an excellent stay, lovely food and indulgent high tea with champagne

Really enjoyed my stay at the Grand. I've stayed in Jersey a few times and this was the best hotel. I'd definitely go back.

Breakfast was quite awful - cold, had been lying for hours, but otherwise was no better than adequate for the class of hotel

Very comfortable well located stay.