Leonardo Royal Hotel Amsterdam

Uns hat das Hotelzimmer gut gefallen, war sauber und bei uns wurden jeden Tag das Zimmer sauber gemacht. Die Toilette hat eine Schiebetür zum zu machen, was nicht so gut ist, da immer ein kleiner Spalt offen bleibt.

Neues und ordentliches Hotel etwas außerhalb vom Trubel des Zentrums. Sehr nettes und mehrsprachiges Personal. Eine Haltestelle ist direkt gegenüber vom Hotel.

Leider befand sich die Sauna im Umbau. Das Hotel ist recht weit vom Zentrum entfernt.

We got there at 10:30am and front desk said they didn't have any rooms except upgrades. We expected that we were too earlier and told them we would wait. We asked them every hour if a room was available and each time they said "no". Then at 1:30pm we asked another person and she said she can give us an upgraded room with no addition charge. So why did they want to up charge us at first and then gave us the upgraded room without an extra fee? We went to breakfast for 1 1/2 hours and the room attendant was no where to be seen. When we got back around 4:30pm, the room was cleaned, however, the attendant was still cleaning other rooms. It no wonder it take them so long to have rooms available since they don't start cleaning until late! We went into the cleaned room and there was no tissue paper nor an extra roll of toilet paper. We had to go into the hallway and ask for these items. At the time of checkout, we informed the front desk for the 2nd time that one of us had a giant bruise on one arm from the elevator door slamming on us. We showed them the bruise and all they did was say "Sorry, but it could be worse"?? We asked them if they would offer the breakfast as complimentary as a good gesture and they said "No".