Hotel Heye 130

We really liked staying in this place. It was very clean, comfortable and the staff was very nice. We would love to come back! :)

Das Hotel ist ganz neu, es hat erst vor ein paar Eochen eröffnet. Daher fehlen noch ein paar Adobe, wie zum Beispiel ein Ganzkörper Spiegel im Zimmer und es gab kein Frühstücksangebot. Dafür kann man aber in vielen kleinen Lokalen in der Straße essen und ein Supermarkt ist direkt nebenan. Das Zimmer war super sauber, modern eingerichtet und im Bad standen jeden Tag neues Shampoo und Duschgel, sowie frische Handtücher bereit. Die Mitarbeiter an der Rezeption sind freundlich und sehr hilfsbereit.

Was really nice brand new hotel with the friendly staff.

Terrible service and customer service.

I was going to downplay the negatives but, given the manager's response, I've changed my mind. First, the basics and pluses...The hotel is quiet, easy to reach by train/tram from Schiphol, close to Vondelpark and a nice walk to Museum Square, in a pleasant area with many restaurants. My single room had a bed, chair, bedside shelf and overhead lighting, small closet area, and laptop-sized safe. The WC had a good shower. I appreciated the elevator to get to my 4th-floor room. Although breakfast is not available, there's a pleasant room where guests can prepare and eat meals (there's a supermarket next door and an organic market across the street) and buy coffee, tea or cold (non-alcoholic) drinks. The staff were super-friendly and helpful. Now the problem...On my second night there, I discovered cockroaches in my room. After the second sighting, the staff person on duty came up to the room and we saw one on the shower wall (I snapped a quick pic). He was very sympathetic but explained that I couldn't move to another room because the hotel was full. Still, he was determined to help me and called his manager to see about finding me a comparable room elsewhere. The room that the manager chose was close by but in a place with several cheap, dilapidated, cell-like basement rooms. It seemed bug-free but was disgusting! Clearly, the manager's concern was that he spend as little as possible rather than that I was treated decently. For that reason alone, I would never stay here again!