Yays Oostenburgergracht Concierged Boutique Apartments

We checked in smoothly. While the room is not large but spacious enough for two. Staff members were quite helpful and friendly, especially Jennifer who printed several e-tickets for us. We would stay there again next time. One suggestion is that it might be more convenient if a small bottle of cooking oil and salt were provided either free of charge or could be made available with a fee.

This place was really cute! We arrived few hours before our check in time, exhausted from international flight. We asked to check in early and they went to the room to check if it was ready. This was a big deal as we were all tired!! The place was just right for the 4 of us to sleep, shower and explore the city. It was near a restaurants and tram station. The biggest drawback was no air conditioning or air circulation but we knew that coming in and the weather was good, so it wasn’t too big of a problem. The coffee was delish at the front desk and everyone was truly pleasant. Overall our stay really great, would definitely come back again.

Nice property not too far from the sights. Atrociously poor service and super rude staff. Check out time was 11, and we were out by 11:20. This lady made such a fuss and was swearing at us. Was super rude a day before as well when we asked if they replace towels, etc. Ruined both days. I wouldn’t hire people like that to wash dishes out of sight and contact with customers, let alone plonk them on a front desk.

The apartment was clean, comfortable and well-equipped. We also found the local guide to restaurants etc very attractive and very useful. As was the app. However, no air-conditioning meant that it was incredibly hot at night (even with fans) and also very noisy with the windows open. The staff were friendly but the free bike tour which our children had looked forward to did not happen as we were unable to book bikes and on the day there were no useable bikes. Also, no-one informed us (despite my trying to check several times) that the leader of the bike tour was uninsured to take children on it. A walking tour was offered but this did not have the same appeal for the children! All in all, the area was very nice and the apartment itself was very comfortable but lack of air con was a huge drawback.