Oakwood Crystal City

There were some ants in our apartment. We were compensated with a larger room and free parking

The room had bed bugs , me and my son couldn’t sleep . They didn’t give us no refund . The room wasn’t clean

ROOM: Reality may not reflect their representation I made my reservation on Hotels.com. The room itself looked nothing like the pictures posted online. Perhaps I got an extraordinarily drab room or perhaps the pictures posted online are staged, but either way, you need to be prepared that the reality may differ considerably from your expectations. CHECK-IN: Abysmal. I was the only one waiting to check-in and my room was ready when I arrived. Yet, it took two people and forty minutes before I could get to my room. The staff was friendly, but they seemed baffled by the entire process. It was horribly inefficient. CLEANLINESS: CDC has guidelines for hotels during COVID for a reason. I don’t feel it’s unreasonable to expect a clean and disinfected room. It was neither. When I arrived, all surfaces were covered in film / dust / grime (that includes counter tops, floors, tables, bathroom vanity, end tables, etc.). Given today’s environment, this was downright unsanitary and unacceptable. I disinfected all of the surfaces, but what could I do about the linens? I ended up cutting my trip short and sleeping part of the time in my car.

My apartment shower did not work—No water. Worn furniture.

The apartment was very spacious and accomodating. The staff was friendly and helpful. My two complaints are as follows. The shower head in this apartment was TERRIBLE. I am not kidding, one of the worst I have ever experienced. The water flow was heavily restricted causing a very slow and small stream. This issue is something that can and should be addressed immediately as it will prevent me from staying again in the future. The second issue was getting an Uber at this location. I tried multiple times during my stay and it was just a failure. This is not something that can be addressed really but I would recommend you go to the front of the adjoining Marriott for a cab or Uber pick up.

Everything was perfect about our stay here other than the bed in the master bedroom needed the mattress replaced. When you laid on it, you automatically fell into the middle . My husband and I had to put pillows between us so that we weren't falling into one another. It was very uncomfortable which made it hard to sleep. Other than that, it was a great place to stay.

Check in was confusing. GPS had trouble finding the place. Woman at checkin spoke so fast and was fruatrated when i asked her to repeat the directions kn where to park in underground parking shared with the Marriott. Otherwise ok.

This place delivered way more than i had expected! There were 5 of us total and we had plenty of room.

The room was very clean and comfortable and the front desk was personnel were excellent. The location could not be beat. We will definitely try to stay there every time we are visiting the DMV.