Hotel Riu San Francisco - Adults Only

A room was booked for 1 night overlooking the sea for $ 250. Gave a room on the 1st floor below the cafe level! They refused to change. Safe for money. The restaurant staff at 2 meters from the table made a collection of dirty dishes. The key to the room is usually ancient with a key ring. Reception staff who worked on 06/30/2019 rating 1. The worst service for the entire stay.

Charming reception staff. Well-appointed room, comfortable bed. Some noise at night as the walls are a little thin. It is a resort hotel and thus breakfast is more canteen than restaurant. But overall, for the type of hotel, it was good.

What a fantastic hotel! Staff were friendly and helpful, the hotel itself modern, comfortable and conveniently located and the food top class.

Overall is was good BUT I booked an ocean front room through my agent. My reservation also stated that Marie from reservations guaranteed this. However this was not on the hotels reservation ( was on my confirmation) and they said that their central reservations could not book an ocean front room. (sounds wrong to me) So needless to say, I did not enjoy the Ocean as I expected. My travel agent is contacting the hotel about a refund so will update this review after I hear from them.( I had a feeling that the hotel must cater to some regulars and that was their excuse to appease them.) I stayed 5 days and never got my ocean front. Area was very active and fun.

This is a lovely hotel. Could not fault the service we received during our stay. Reception staff were faultless. Breakfast was lovely with a good selection. Hotel inside was very quiet and relaxing. The downside our room looked out over a very busy street where there were hundreds of Germans partying. Although the double glazing in 5he room was excellent and kept much of the noise out you could still here the chanting and cheering till gone 5am. Not all rooms have this problem and reception acted swiftly and we were moved the next day.

The only minus of that hotel is that they only focus on German tourist and nobody speaks English other than that great hotel and location .

All staf really friendly, nice clean hotel, the food is (rubbish) dinner as well,but except the food, was a nice hotel.

The beds are uncomfortable... everything else was great!