Grand Hyatt Melbourne

It was nice, nothing special, and although the staff were somewhat friendly, you could clearly see that they didn't approve of us being there, even though we payed the same amount as everybody else. The room was okay, the bed was nice and comfortable and the selection of pillows was a great touch. We paid for a river view, and although there was a tiny portion of the river visible I wouldn't boast a view. It took two days of calling and talking to staff to get a tv remote that worked. Once we finally did get a new tv remote, we found that there was only a handful of channels to actually choose from, which is somewhat ridiculous for the amount you pay for a room. The movie price list was a joke! $19 to watch a movie once? When I called to ask about an in room massage for my partner and I, they had absolutely no idea what I was talking about. I asked a few times and they finally called and left a message 5 HOURS AFTER I ASKED! we were out and didn't see it at first so they slipped an envelope under our door sometime between 12-2:30 am. The shower was terrible, it always turned to face the wall so you couldn't even stand under it, no matter home many times you moved it back into place. Overall, I think that my partner and I expected alot more than what we got, and after a cancelled flight and a stay at another hotel for the night, we found that hotel to be so much better, and it was less than half the price per night.

Awesome hotel, really nice and spacious room, great walking area with tons of good restaurants, shops wt

Superb luxury hotel in a magnificent location. Service is top shelf and the rooms are amazing!

The location of the hotel is really excellent as is the overall product. Rooms however are a bit old and starting to look tired. Apart from Craig the concierge who was very helpful, the service in general leaves quite a bit to be desired. We had dinner at Collins Kitchen and while the offerings were very varied, the food quality was very average and less than what I would expect from Hyatt who are normally very F&B focussed.