Das Hotel ist wirklich sehr zu empfehlen.. wunderschöne Anlage! Zentrum und Stadt ist ein wenig entfernt, stellt aber mit Fahrrad oder Auto absolut kein Problem dar. Wir haben uns wirklich sehr wohl gefühlt. Das Apartment ist sehr gut ausgestattet
Romantikurlaub (5 Nächte), 11. März. 2020
After spending the first night at their PH which is, by the way, not the cleanest & poorly equipped as there are not even curtains at the restroom so all neighbours can watch you, there was a blackout the next day starting around noon. That meant no electricity, no running water & not even using the toilet was possible.
Therefore we spent the day outside - after returning at 7 PM still nothing was fixed. They just asked for our patience with no further help offered. After spending the evening with no working A/C, lights, running water or even a working toilette we asked the receptionist at 11 PM if we can check out & leave as they still couldn’t give us any information about when everything will be fixed.
As we had only 4 more nights to spend in Tulum he agreed after aligning with the hotel manager & hotel owner. We were promised a full refund for the remaining nights via Expedia & they apologized for the inconvenience. We packed our stuff & left – by the way, no help was offered to carry our backs down two levels in the dark.
The next day we called Expedia asking for the promised refund. After Expedia cross-checked with the hotel they suddenly denied the refund. After a discussion they offered to refund one night & tried to force us coming back to the hotel as they allegedly fixed everything after 24h. We even tried to talk with them in person – the only answer was “this is how business works".
This was the worst experience we've ever had - it's really not worth it.
Romantikurlaub (5 Nächte), 5. Feb.. 2020
Schöner Aufenthalt in Tulum
Schöne kleine Oase ein wenig ausserhalb des Zentrum‘s von Tulum mit freundlichem Personal.
Schön die Appartements mit eigenem kleinem Pool auf den oberen Stockwerken.
Fux, Romantikurlaub (2 Nächte), 19. Okt.. 2019
Nice Boutique Hotel!
Everything about Hotel Panacea was great...friendly and helpful staff, beautiful suite, nice pool and pool area, clean. The only thing we want to point out is that the location is not really within walking distance to restaurants. We didn't have a car so we had to take taxis, which the front desk staff arranged for, they arrived quickly and they were readily available to get back to the hotel.
JAMES, Reise (3 Nächte), 22. Apr.. 2021
Amazing penthouse room!
I stayed in the penthouse and it was gorgeous! The decor and vibe of the place was so nice :)
Punya, Urlaub mit Freunden (2 Nächte), 13. März. 2021
No frills, great location!
Marco, Reise (5 Nächte), 14. Feb.. 2021
Gorgeous Quite Yoga friendly spot
This place is amazing!! Just a heads up, they have a few different rules than the usual hotels in the states.
Only the guests registered in the room can stay overnight. Other guests can come visit from 10am until 10pm but have to leave their ID at the front desk while in property
Because of COVID they are strict about occupancy, since the police can and will come do occupancy checks.
They have an on-site security guard on the front door and property from 10p-10a so that’s a huge comfort.
They also have quite hours from 2p-5p, the owner is Italian and he does a traditional siesta during that time.
It’s a gorgeous property! Perfect for couples who want a nice quote place to relax and enjoy the sun. The property is top notch. The gym is amazing and well equity.
The staff are beyond helpful and speak Spanish well!
They have no coffee shop or restaurant on property but there is a food delivery service application called tomato you can use!
Most local restaurants close at 9:30
Love this place the most!! It’s quite and beautiful....
christina, Urlaub mit Freunden (6 Nächte), 30. Dez.. 2020
Very comfortable place for extended working remote stay. Full kitchen and living room. Great WiFi and helpful sweet Daniel and Maria running the front desk.
TORI, Geschäftsreise (5 Nächte), 19. Dez.. 2020
beauitiful grounds, room 17 was perfect with an outdoor kitchen and a large patio
Kevin, Reise (6 Nächte), 3. Dez.. 2020
Very nice resort
Very friendly staff. Check in was fast and easy. Cleanliness of the resort was great. Would book again!
Eli, Urlaub mit Freunden (4 Nächte), 12. Nov.. 2020