The Quarter Ladprao by UHG

Great location and room but some staffs can be more professional when answer call or enquiries. House keeping have different rules with different staff, won't change new towel for u if u didn't leave it on the floor until I asked them to. Breakfast staffs are lack of training, keep all my things away when I left table to get more food. Receptionists not all understand English and not greeting or smile when we pass by their counter. Only their bellboy are polite and smiling everytime we walk by their counter....

Room, swimming pool etc. was very good. But the breakfast buffet was very often empty and the service don't work. It was very difficult to get it refilled. Breakfast time was to 10:30, but at 10:20 they already start to clear it.

Room condition is outstanding. Reception service is bad while the restaurant always packed with diners in the morning. Recommended for business trip but not family.

The room cleaners and the porters were always very polite and helpful. Unfortunately the same can’t be said about the front desk staff, especially the middle age guy doing the night shift. Stayed here many times since the hotel open and never seen him smile at all.

Really nice modern hotel. Stayed 4 nights in room 1626. Comfortable bed. Big screen TV with a few English speaking channels. Excellent breakfast buffet. Nice swimming pool, gym and steam room which are free to use. MRT right on the doorstep with Union Mall and Central Ladprao within 5-10 min walking distance. One negative was that the toilet had a sewage smell coming from it and when notifying reception they said someone would come and take a look but never did. The next day we told them again and they said we could change room but we'd settled in by now and didn't want to move so just asked for someone to look but no-one came again so just asked for air freshener but after 3 times of asking no-one brought any. With a few tweaks which can be worked on, it would of been perfect.