Lara Beach Homes

Hotelier super nett und freundlich. Alles bestens.

The service was so rude. Impolite reception. Asking for extra money wothout no reason.

Would not recommend this hotel to anyone. The apartments were nice and clean and well furnished, but this is the only good thing I can say. We stayed for 3 nights and for three days we had no water in the hotel. The first morning we were told the water would be back on at 10.30am then 3.30pm and was finally back on at 10-30pm. The second morning again we woke up to no water and again was told it would be off most of the day -again didn’t come back on til late evening. The third morning again we woke up to no water. Can you imagine 2 adults and 2 teenage boys with no water being unable to wash or even flush the toilet!! Disgusting! Management would accept no responsibility and said the water problem was due to the council not her. She would not refund any money and in fact by the third day almost all guests were demanding a refund but she would not budge. She wouldn’t even agree to a partial refund. Other hotels had water because they had their own water tank, she was obviously not prepared to fund one of these for her guests. How can you charge guests and not provide the basics. If we had been refunded our money we could have moved to another hotel that did have water. I contacted hotel.com to see if they could resolve the matter but our chat was ended as the WiFi at the hotel was so bad. It might be free, but you will be lucky to connect. Completely ruined the last few days of us holiday. To top it all we also had a power cut setting off the alarms at 6am!

Not happy with the management of these apartments. These apartments are not within walking distance to the beach like the impression given and not all apartments are near the pool but along an unmade road with only 2 basic shops and 1 basic restaurant nearby. Water supply to the apartment went off for 2 days so far. Could not therefore shower, use toilet, washing machine etc. Some of the staff seemed amused with the situation. We were told by management there was a problem with the pipework in the whole of Antalya and would be resolved in a few hours. Water supply still not working 48hrs later. We telephoned a different hotel in Antalya centre and was told they didn't have any problem with their water supply. When we asked for a refund for the rest of the week so we could go elsewhere the manager refused and said no refunds could be given and offered us another hotel for 1 night until water issue resolved. The hotel they sent us to 'Tourist Hotel' managed by the same people was well below the standard of property we had paid for, the room was small, walls were so thin you could here the conversation of guests next door and the air conditioning there was not working properly! So basically we left 1 problem to go to another. The staff at the apartments failed to call us to inform us that the water supply was back on, we had to chase this up ourselves, and when we returned that evening some of our belongings had been thrown away!