Blueprint Apartments - Turnmill Street

The apartments are large and well-appointed (with a few exceptions) and ideally located (literally across the street from the Farringdon subway and rail stations). The problem--one that can be easily overcome--is with their servicing. There are few instructions anywhere providing procedures for doing things (they give you the number for the 24-hour help, but there are no local phones in the apartment). For example, a circuit breaker went out during my stay and I had to call the main office and wait for them to send someone out simply to flip a switch located inside the apartment. Rather than provide simple instructions for me to do it myself, my dinner plans were delayed at least an hour to wait for a maintenance person to arrive). There are no instructions for how to operate the AC/heater unit (It took two nights trying to sleep in a freezing apartment until I figured out--through trial and error--how to work the heater). There are no instructions for the kitchen appliances, or how to buzz a visitor into the building, or where to take the trash. A short form, with simple and concise instructions (like what you would see in most hotels) would improve the experience immensely.

Had to wait 30 minutes to check-in despite calling ahead as required to let them know our arrival time (twice). This could be resolved by using a lock box rather than having one person service multiple properties across London. Internet didn't work for duration of stay.

We rented two apartments for our stay. One apartment was missing a remote for the TV in the living room. Although it was reported, the management company made no attempt to resolve the issue. Had to watch the very small TV at night in the bedroom area. The other apartment had WiFi issues for over half of our stay. Every day we were told they would provide a new dongle but it didn’t happen until the 4th day. At the end of the stay, we had to dispose of our own trash and clean all the dishes and put them away. I’m surprised they didn’t make us wash our linens and towels, too. This was supposed to be a trip of her lifetime for my mom, so it was very disappointing that we had to deal with such difficulties and lack of help. If you have to call when the office is closed, expect to be told to call back when the office is open. They made no offer to take the initiative to arrange a call back or resolve the issue. Horrible customer service!

I would thoroughly reccomend the Blueprint Apartment

This is a lovely, comfortable apartment in a vibrant part of London, perfect for my business trip. The wifi was through a portable device and didn't always work that well, which was the main problem for me, as this was for business. The apartment was immaculate and the kitchen had everything I needed to make small meals for myself. Comfy bed; shower but no tub. Check in was a little confusing; no one answered the reception bell so I called the office and they sit someone down right away. I signed a couple of things very quickly; copies were not given to me, and shown to my room, but not shown how to use anything (like the Wifi, which I later had to call the office again about). A little more polish at check in, or an email letting me know what to expect would have been nice. Fabulous little treat - every morning fresh croissants and milk were delivered to my room! Note: this apartment doesn't have regular maid service, more like an Airbnb. That was fine with me, but if you're expecting it, be forewarned. All in all, a really nice place for a reasonable price.

Good place, reasonable price but no washing machine.

Great place.

Blueprint apartments had to relocate us to a different property in Suffolk lane due to some emergency repairs in Turnmill. The team was proactive about informing us, and provided us a alternate option on a very short notice. The property in Suffolk lane was spacious, recently renovated, equipped with everything we needed and clean. Location was very central and housekeeping team were great.

Very happy with the studio apartment booked. As they had only been open 2 weeks, everything was new and most of the kitchen appliances unused (including by us). Bed was firm but comfortable, fluffy towels and dressing gowns and plenty of room vs. normal London hotel rooms. Very fast WiFi (250Mb). Location was very good, only 5 mins walk from the Tower of London and Tower Hill tube station. Weatherspoons pub opposite and only a short walk to the Southbank, packed with restaurants and bars. Staff were friendly and helpful. Overall no real complaints and will definitely consider next time we visit London.

I was relocated to another apartment when there was a leak where I had booked, but I was very impressed by the way that I was asked if I was willing to accept, which I was. The apartment that I stayed in was well appointed and all looked new other than a cracked worktop and a damaged carpet. The gentleman on reception was delightful and it a bonus to find such a good welcome pack...and croissants appearing throughout the stay. Thank you. Unfortunately there was no one on reception when I left so I am not sure about who to contact for my receipt. The apartment that I stayed was surprisingly quiet considering it was located next to Cannon Street station and the high ceiling gave a pleasant airy feel. I would happily stay here again.