first i have to say, the bird is in a very quite area, 7km from Marrakesch. We liked the area, and the rooms and pool are really high class, also the quality of the food is very good. The bad thing is that the hotel staff is unfortunately far far away from high class. At our arrival we became first the wrong room. Ok thats no drama, we changed the room. Then we were waiting 2hours!! for our dinner. Even when the meal we choosed was not on the menue for this day, thats way too long. At this time nobody tooked care of us. In 3 different riads in marrakesch we ve got a very warm welcome with snacks and tea, also we got to know to the hotel, breakfast time and stuff like that. The guy at the reception just turned the music on and brought us some chips. After dinner we went to bed, and our sheets were dirty. There was a blood spot and lots of hairs, seemed like it was not even changed, when i came out in the lobby was nobody there to change it. Next day in the evening i told the guy at the reception that we are leaving at 6am the next morning. I asked for a little breakfast, orange juice and maybe some bread, omlette, fruits or something like that. He told me that there is no cook. I dont know why to need a cook for a little breakfast, but ok. I asked again, because we had a very long day in front of us and he said he will prepare something. Well of course there where noting prepared, i had to ask again for orange juice and fruits, then he brought us some cake and that was is!