Archer Hotel Napa

The hotel is beautiful, the ambiance at the lobby superb, the food and service incredible, also has a great location. There were two issues. The toilet in my room 569, was loose from the floor, we reported it 3 times, they left a note saying it was taken care of, but was not. Also, there was a champagne cork on the bathroom floor when we arrived, left it there thinking they would notice and take it, I left it there the whole 3 night stay, that means they don’t have a good cleaning service, which made me wonder about the rest of the room, it is a Luxury hotel. That should not happen.

We loved everything about our stay at the Archer. The location was terrific..wine tasting right across the street. Live music by the fireplace. Great food at Charlie Palmers. And the price was right! You will love it here whether business or pleasure. L & T Rodriguez

We stay regularly at Archer at least 5th-6th time. It seems like each time, our room size gets smaller. We also noticed a strong stench of Bleach from the bathroom. We requested a new room, they placed us in a same size room with lighter smell of bleach. At valet, I asked the attendant if she can keep my car out as we were just going to change and head back out. We came down and car had been put in garage and they said it would be 10-15 mins to retrieve. I told them we had an appointment to be at. The attendant nor the manager were sympathetic or understanding in any way. Last time we stay at Archer, it’s too bad because we were regular customers there and used to like our stays.

If you are staying for pleasure and not business, this is a lovely hotel property with excellent furnishings and staff. However, if you are coming on business, I recommend only staying at this hotel, not using it for business meetings or dinners. I went to the trouble of booking a private dinner several weeks in advance, and provided specific instructions for how I would like the dinner to be set up. When I arrived with my party (including top brass of the company), the hostess told us we had no reservation and that she could seat us elsewhere - even though I had paid a $500 room fee in advance for a private room. When we finally found someone who could help us get to our private room, my party had been waiting nearly 15 minutes and some of the guests were confused why it was taking so long to get to a private dinner I had reserved in advance. To finish things off, my instructions for how to bill the dinner were completely disregarded - our CEO had wanted to pay with his card, but instead they charged mine. I had the pleasure of re-doing the billing the next morning as everyone was trying to check out. Overall, highly recommend for personal and business stay for your own use - but do not recommend for business function use!

Great hotel with great service! The rooftop is stunning and the staff is super friendly. Great hotel for a couples getaway in Napa!