Hilton Garden Inn Burbank Downtown, CA

Hotel was nice and clean. The service person at front desk needs to do better though. The room I booked was sold out yet I was still Charged for the king bedroom. And we left counter and she never even mentioned that I needed to pay for parking my cousin that checked in after me paid for it and brought it to my room! We had to walk to put the tickets on our car windows and couple hours later we still had warnings on our car that they were gonna be towed away smh. We had to go back to the front desk to complain on why they put that on the car. She didn’t have good customer service skills and made the check in process bad.

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When my family was ready to use the pull out sofa bed it was full of crumbs. Then we told the General Manager he said we got you new sheets, what else do you want? Very disappointed and disgusted, we came here trusting it to be cleaned during Covid, but this makes me wonder how clean it truly is. Also carpet wasn't fully vacuumed found crumbs and dog hair.

Room was alot smaller than it appears on the website. Hardly any water pressure coming out of shower head. Not much to do in the hotel itself.

The room was amazing. I loveee the floors. Air conditioning was on so I was very comfortable. Even my guest compliment the room. 5 star hotel and then some.

Nice hotel. Clean and tidy. Confortable. Friendly staff.

Room was so clean, nice laminate floors, bed was a little too soft but still comfy. The bar was open so that was a plus we weren't expecting! I would definitely stay there again.

Hilton Garden Hotel in Down Burbank was very nice! The location was very tidy, very comfortable inside, & well stylized & decorated too! Staff & the customer service received were both very pleasant! Overall a very nice exp!

This hotel houses healthcare workers who have been exposed to covid-19. Honorable, yes, but i wasn't aware of this until i encountered an obviously ill woman in the lobby. I would appreciate assurances that the ill remain in their rooms and that no one who had been exposed had recently been in my room. It was unnerving.

The Hilton Garden Inn is clean. The design is not aesthetically grand due to the location limitations. The elevator is on one side of the building that is far from most rooms. I happened to stay in a room that is listed as handicap accessible. The room was very spacious and would be very good for people in wheelchairs. However, if you have mobility issues that require a walker, the room is very far from the elevator. The one non-architectural knock I have is that the front desk only had one person working it at check out time. I had to wait for about 15 minutes.