Number Sixteen Hotel, Firmdale Hotels

Number 16 is a very unique and special stay in London. They take great care to make guests feel welcome and valued and the property is so beautiful and inspiring.

Number Sixteen is in a great location near the tube and some lovely cafes and watering holes and shops.The staff are very attentive and will answer your every call. They were PERFECT. I do think the structure needs a tweaking, not in its appearance, but in its infrastructure. I got a cold and needed a HOT shower; I made do with the lukewarm showers the previous days. The evening I felt ill, when I needed that HOT shower most of all, it wasn't there. By the next day, someone had looked at it and the problem was solved. So, whatever threw off the boiler before I arrived at Number Sixteen should have been looked into before the next set of guests arrived, which happened to be me. I've stayed at this hotel before. So this was surprising. I think the adjustments must be made to insure all systems are functioning optimally before new guests arrive in order to keep up with the high standards that Number Sixteen sets for itself. Otherwise, I enjoyed my stay at Number Sixteen.

I stayed at #16 when it was a B&B and liked the discreet, homely feeling. Continental breakfast came with the stay and was served in the room back then. It has changed ownership and management and expended into a boutique hotel. the discreet and homely ambiance remaied, and the new owner seems very focused on its visual appeal and gave the hotel a unique touch. I would suggest that more focus should be placed on its infra-structure, e.g. the plumbing and heating system and the amenities, if she wants to claim the hotel as a 5Star hotel. It is not good when the boiler broke down so the guest was deprived of a hot shower in winter. It is not pleasant when the heating unit does not automatically make adjustment so that it was either too warm or too cold in the room. Granted that the staff tried very hard to make amends with small gifts, I believe that the customer would prefer basic amenities, like a consistently well regulated heating system, a hot shower when desired, and free bottled water available instead of rationing it to a 330ml bottle per day! Those are basic requirements to be considered in a 5Star hotel.

Will stay here again, excellent.

Beautiful hotel and accomodating staff made for a pleasant stay!