4/10
You pay for luxury but get a very simple place.
Location is superb, the room is VERY basic, food is bad and service is terrible. If the place was a third less, I'd be satisfied.
When we arrived, the lights were not working, the curtains had not been put up (we had to insist for the to put them up), the hot water boiler was not working and the drinking water provided had been standing for days (it tasted stale and of plastic).
Food in the restaurant is average to poor. For the same price and cheaper you can get an amazing meal in a good restaurant in Playa del Carmen.
The hotel charged us for 3 adults, even though we were traveling with a toddler (according to them toddlers don't pay). When asked why they said they could not provide us with a refund as payments had been already made.
Chris
Familienurlaub (2 NĂ€chte)