Bahia Principe Grand Tulum - Newly Renovated

Great first all inclusive for the family. Great staff! Resort was busy but we were always able to find a place to lounge pool-side or orcean-side. Buffets were great, and a la carte was good.

Good all inclusive but should make more effort with young children. Didn’t provide hot water, limited changing facilities etc

Nice and well kept grounds. Entertainment was great and staff were excellent. We’ll come back definitely.

all was really great the pools the food the grounds

This place was fantastic. I truly can't believe that people complain about the food. There are endless options available at the buffet and the sit down dinners were tremendous. We went for a week, but decided to extend our stay by an additional 3 days it was so great. We ended up switching rooms for the last 3 days and the bed in the room was hard and a little difficult to sleep on for my taste, but that is literally the only thing I could to bring up as a potential negative. If you are thinking of booking a vacation here, don't hesitate.

Very clean, great service. No slippers and bath robes in the rooms.

The property is beautiful, the rooms could use a little work, the bathroom Shower always leaks, the air conditioning doesn’t work well, the minifrig didn’t work well, the phone didn’t work-We were there for 9 days and had a hard time getting our dinner reservations. Ate at the Mediterranean- service slow food awful Ate at the Cozumel, host was rude food was good Ate at the Japanese, that was good show was good. Used the premier lobby bar bartender Wilder was very good. Booked an excursion with Bahia tours and needed to make a change, found out how after they take your money they don’t refund or try to accommodate you at all, need to let people know policy. Luis was not helpful. The entertainment around the tulum pool and theatre was nice the staff does a great job.

Overall experience was disappointing. The room wasn’t properly clean, there was a moldy smell , we got sick 😷, every time we’re coming back to the room we were coughing and our lungs were congested . The food was ok nothing special. Will not come back

Very nice and clean. The beaches and pools were great. Entertainment staff were very friendly and fun. Spa services great and staff also very friendly. Problem with making dinner reservations. First day we came many restaurants all ready filled up. The restaurants we did get in were very nice (especially the Brazilian one in Tulum). We did notice that the restaurants were not filled up so we don’t understand why they we were not able to get reservations?? Also we were not informed of the New Year”s Eve buffet change when we arrived.

This is a GORGEOUS property! We enjoyed the pools, the beach, food & drinks! If you go to the buffet sit in Edwins section! He provided the service I usually get at the inclusive resorts. He was fast, attentive and so happy! His positive energy was infectious! Pools were clean, and I didn’t get bombarded with timeshare offers.