Crystal Suites Suvarnabhumi Airport

Having stayed with Crystal suites previously, we were disappointed with our room on this occasion as the locking mechanism on the room door was faulty & could not be repaired. Management offered to move us but we were exhausted & declined. Also we could not get the bath tap to convert to the shower option & taking a bath was annoying & time consuming. We complained to management the next morning & they offered a free airport transfer as compensation. Apart from those issues we already had pre booked another 2 nights stay so hoping those stays improve.

Sadly a disappointing stay this time, being our 3rd visit in 8 weeks. Ground floor room & the wifi was terrible, not sure if it was the amount of guests staying or the location of the room. The bath towels are paper thin & grey, time to replace please management.

The hotel is worn out. The hallway doesn't have Air Conditioning. Rooms are OK. The electric kettle had some white stuff in them and wouldn't come off. There is a mart a few steps away from the hotel. Also there is a nice restaurant down the street.

Staff great. Not so clean, looks worn. Wifi would not stay connected on any of my 3 devices. Ashtrays dirty around pool and pool furniture dirty. Toliet ran for no reason. Holes in the bathroom ceiling, wonder what's there looking at you, gross!. Room and air conditioner smell musty. Nor 4 star for sure.

well I stayed here as recommended by a friend.Clean ,comfy and ideal for a jet lagged brit! The only problem was no shuttle bar from Airport but a £5 taxi ride sorted that. No idea where the bad reports came from but I would definitely stay again.Good breakfast!