Hotel De La Parra

The staff was very friendly and helpful. They found and booked excellent tours and a last minute cooking class. Excellent location near the Zocolo and walking distance to everything. Very charming.

I wasn’t able to stay because I called after I made the reservation and they said they didn’t have a room. And now they don’t want to give me a refund. They are very unprofessional and unresponsive. I have called several times to speak the manager and left two messages and she has not called me back. And hotels.com doesn’t help me either. Very disappointed.

Our room flooded. There was a bad storm and I was not informed that the room floods. Everything I had on the floor got soaked... the day before I was leaving. A staff member said they have been trying to tell the owner but she doesn’t want to hear it. For a 5 star hotel, this was very disappointing. The staff is amazing and was quick to respond and help but the damage had already been done.

We had a very good experience - the hotel staff took care of parking our car, and was always available for parking it again when we got back. We've actually stayed at Hotel De La Parra once before, and it is rare that we'd go back to the same place, but HDLP was worth going back to. We also used their pool, and the kids were noisy etc., but the staff was graceful and helpful in every respect. The cost of the hotel is very reasonable by US standards, and although everything about the physical infrastructure isn't perfect (by US standards, that is), we loved the charm of the place. The WiFi was perfect, and there were plenty of outlets, etc. for our laptop, etc.

Great location, friendly & helpful staff. Bed was very comfortable. English speaking front office staff.