W Singapore - Sentosa Cove

Overall the stay was superb. The thing that disappointed was the noise whenever the people upstairs flushed. Since the toilet and this room was separated by a glass panel, there was no way to keep the noise down. Otherwise it was a perfect stay.

Our stay was great and exceeded our expectations! The part that we appreciated the most was the great service and most notably by Nassir from In Room Dining who was really very professional, helpful and very nice!

Pros: beautiful room nicely decorated with “love” decor for our 20th anniversary. Spacious and clean room with a nice view of the sea. We disliked the bathroom that had little privacy as the bathtub had frosted sliding doors that couldn’t be locked and opens up to the bedroom. This is in addition to a wooden bathroom door. The swicthes were slightly annoying as they were not labelled clearly. Instead you will find switches labelled “flirt” etc 🙄. All this didn’t spoil our stay at all. What ultimately ruined our stay was breakfast which was ala carte buffet, ie order as much as you want and it will be served at your table. First, the service staff ignored that we were patiently waiting to be served and served another couple that came after us. After we were seated, we placed our order. Coffee, juices and pastries came quickly. A bowl of yoghurt took an hour to come after checking with the staff a few times. Other items ordered were not served after an hour’s wait. We left without eating as we had to go somewhere. We decided not to have breakfast at the hotel the next day after the unpleasant experience and informed the staff but when we checked out, we were charged for 2 days breakfast. They took a long time to remove the charges. Hotel promised to make up for it by emailing us but till now haven’t heard from the manager or F&B manager whom we talked to.

Amazing harbour view, could even catch party hatches with loud music. Very good service level overall Housekeeping was done like twice a day. Sunset in the pool was an amazing experience Spotted a drain fly in the bathroom area though, but overall still spectacular

Lovely staycation ! Can’t ask for a better break.

Overall experience was amazing. Staffs were extremely friendly. Food and drinks were great, the highlight was the poolside bar, perfect for a day of sunbathing. The lightings are a nice touch but would be great if an option for a brighter mode is available when required.

We decided to come back for another family weekend staycation as our previous stay was so enjoyable. The staff were so friendly as always and service was impeccable! The room is spacious, clean and smells really nice! I was very suprised that i could still connect to the hotel wifi even though we were having dinner at a Thai restaurant that was quite a distance away. The entire family had a great time relaxing at the hotel and we will surely be back again!

We had an incredible stay thank you! The design is comfortable spacious and beautifully designed with attention to details... we found the service to be so attentive, staff were always there at the right moment looking after us, Ash really helped me with my vegan gf requirements at breakfast, thank you! Staff at the pool also did an excellent job at ensuring our comfort throughout the stay. The food was tasty and fresh, wide variety to choose from and satisfy every taste. Honestly, a very pleasant surprise, W hotel you’ve exceeded our expectations, highly recommended!!!

The room was amazing, comfortable, spacious and the finishings were spectacular. Made some special request and all of them were well attended too by the W Hotels Team

Overall good and excellent service and they have to explain full details about staying and needs little training to check in staffs