Secrets The Vine Cancun

Die Ausstattung der Zimmer und die gesamte Hotelanlage sind außerordentlich. Wunderbares Hotel mit extrem freundlichen Personal. Exzellent! Allerdings sollte für den hohen Preis die SPA inklusive sein und das Essen in den verschiedenen Restaurants ist sehr an den amerikanischen Geschmack angepasst. Hier gerne öfter authentischere mexikanische Speisen servieren.

Wir waren nun zum zweiten Mal im Secrest The Vine und sind wieder begeistert, Personal, Zimmer, Essen, Service, Drinks, Pool, Strand alles super, Entspannung pur. Wenn nur nicht der labge Flug wäre... Wir werden nächstes Jahr wieder dort hin reisen!

Service war ungenügend. Haare vom Vorgänger in der Dusche. Ansonsten ok. Für uns ungenügendes Preis-/Leistungsverhältnis!

Awesome stay. Great Food, Amazing Views, and you get whats advertised with all inclusive. They super sanitize and are very much on top of guidelines although masks arent required at the resort. Would stay again. Drinks were great, Italian restaurant on site was good too. They are very tight about letting any outsiders visiting.

I was at the hotel when Hurricane Delta hit Cancun and the hotel staff were first class in terms of caring for our safety and wellbeing. A huge thanks to the hotel manager, and the hotel team that did their very best in difficult circumstances.

5 star experience,we will definitely come back in this hotel.

Loved it, great ocean front view, great service, great food, good peaceful time. Can’t wait to go back

The shower in suite 2700 had red stains, they used thin sheets for the bed that didn’t even cover the mattress so our feet was on the actual mattress itself. The bed was small and not comfortable at all there were stains on one of the pillows which we told the butler about. The furniture inside of the suite had stains and ware/tare. They put all of the outside patio furniture inside of the suite so we didn’t get to use the living room. They didn’t have top shelf drinks as advertised with the all inclusive package they were well selections. The private pool for those who selected the all inclusive package wasn’t open for two of the three days and it also had broken lounge chairs. The food options for lunch were horrible and cold it was not as advertised not worth the all inclusive package at all. We ended up going out to eat.

Excelente hotel condiciones personal que atiende al público de recreación de limpieza en la carpeta en fin una estancia inolvidable

The hotel itself and the rooms are fine. The problem is that they hard sell the all-inclusive package. They kept dropping the price until he finally told us a numbet that we were comfortable with only to learn that the number was a lie. We ended up paying $300 more than our quoted price. Plus, we had to waste half a day listening to a time share presentation. The food and drinks were awful and defintely not worth the price of all-inclusive. I would stay away from any resorts in this chain. Find a reasonable price hotel and eat local. The food we had in little restaurants was far superior, authentic Mexican food and it cost a fraction of the price that the hotels charge. Not to mention you will be helping the local community. I will definitley not being going back to any one of these resorts. The staff at the hotel were friendly, i just dont like the front desk tactics of hard selling these rip off packages. This is not a negative review about Cancun and rhe surrounding areas. We love Cancun and can't wait to go back. The beach and water are so warm and refreshing. We went to a Cenote in Kin Ha that was a wonderful experience as well. Cancun is awesome, the all-inclusive hotels are just not worth it in our opinion.