2/10 – Mangelhaft
25. Sept. 2023
At check-in customer service at front desk was the worst I’ve ever had in my lifetime. She was rude she would not listen to me when I was trying to give her my confirmation number and she would not take it from me. I told her I had two rooms one in my name and one in my dad’s. I also told her that my dad was paying for his with his own card. She didn’t listen to me and charged my card twice. She asked me to sign the papers for the rooms and I asked her whose name did she want me to sign on my dad‘s room and she said “I don’t give a damn whose name you sign you can sign the presidents for all I care.” She was high. Actually almost all the front desk staff were high. When no customers were at the front desk, the staff would go outside the main doors and smoke weed. It stunk so bad in the lobby because of the staff. one staff actually was smoking a vape with weed behind the desk. The food was cold and awful. The girl that worked in the kitchen took and hour to refill the eggs and sausage. The room was so dirty. There were chips on the couch and hair all over the bathroom floor and shower. The TV in the room didn’t work at all. When we told the staff about it no one ever showed up to fix it or even look at it. Because of our stay this past weekend I will NEVER book a stay at LaQuinta again.
Dawn
Dawn, Familienurlaub (2 Nächte)
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