Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX

staff was very courteous and helpful room was in dire need of an up date - carpet was stained, furniture was stained, baseboards were in bad shape, lots of dust and dirt on the top of the door frames, vents needed cleaning, microwave was not cleaned after the previous guest

Used to work at a hotel in Houston .Saw several of staff walk by pizza carton on top of garbage can and trash on the floor. None picked it up. Everyone should be involved in keeping the place tidy,no one should walk by trash on the floor.

We were expecting more from a Hilton property. The staff was very friendly upon arrival and through out our stay. The cleanliness of this hotel was awful. The floors were sticky and our hotel room carpet was disgusting. Our air conditioning did not work properly and in the afternoon was not comfortable at all. We have stayed at other Home2 Suites and have never experienced this type of filth.

The entire hotel staff made our stay so amazing as a family. Ms.Nola who handles the food in the morning is about the dearest most servant hearted lady I've ever met in hospitality. She made us feel right at home and helped us out with our celiac restrictions. Lorenzo who works as a valet so professional and an inspiration working fulltime and finished college with a degree in Economics. Hilton should snap him up for corporate! Even though the hotel is going through renovations the hotel staff really shines and made it such an amazing get away for our family. Room lay out is perfect for a family. Location is fabulous 3 min walk to the Alamo and the Riverwalk. We will stay there again for sure.

I have mixed reviews concerning this property but I will say it’s in an excellent location, great customer service, awesome general manager, and beds are super comfortable! They are renovating so the rooms are not to Hilton’s standards. However, if you don’t mind that this is a great spot. Don’t pay the $30 parking fee. The garage across the street is $10 a night .