This hotel is definitely trying to do a great job. There were many things to like about Canoe. The staff were uniformly kind, pleasant and helpful. When we ran into problems, they did their very best to fix them. Our room was large and had a big patio with extraordinary views of Mount Norquay and Cascade Mountain. Their in-room coffee system was the best I've encountered: they give you a high-end pour-over system with fresh ground coffee each morning. The bed was big and comfortable. The coffee and pastries from Sudden Sally were excellent. The hot pools were nicely done and had great views of the mountains.
At the same time, there are things that could be improved. There was only one bedside table, so we ended up bringing in the table from the patio at night to use as a second one. The entire room vibrated at night with a low-pitched shuddering sound that made our dog nervous; the best we could guess was that it was the elevator system, but who knows? It was definitely distracting, though. We ordered the halloumi salad because grilled halloumi is heavenly, but the salad came with cold little cubes of ungrilled halloumi. (The staff took this off the bill though, to their credit.) One night, we were awakened to the smell of diesel fumes and sewage as a truck sucked out noxious content from the pipes. (The staff gave us a generous credit on our bill, to their credit.)
Overall, we would happily stay again, because of the many positives and the great staff.
