Holiday Inn Express Hotel & Stes Kansas City Sports Complex

Our keys stopped working on the 2nd day of our 3 day stay. They gave us new keys. When those didn't work, the front desk clerk came up with an electronic device to get us into our room. She apologized and said she would upgrade us to a suite when she got our stuff out. We were already in a suite. She messed around with the gadget and the door for about 10 minutes and couldn't get it to work. She said she would have to do something for us because of all this trouble. She was going to have to call a maintenance person to get the door open and we would need to switch rooms. She left us sitting in the hallway, presumably to get keys to the new room. After another half hour had passed, I went to the front desk, where she was just sitting. I politely asked what the situation was. She said she had to call maintenance personnel to come in. I asked if my family could get keys to our new room so we could wait more comfortably than sitting on the floor in the hallway. We were called when maintenance came to come get our stuff. We never did receive any kind of discount whatsoever.

Excellent and affordable stay minutes from all the action in Kansas City. Staff was extremely nice at all times, breakfast had a nice variety and tasted yummy. I have zero complaints. I would definitely pick this hotel over and over again.

Overall everything was very nice. The hotel is clean, the room was clean and front staff were friendly. Our room was missing the toiletries and when they sent someone to replace them, they didn't speak English well enough to understand what we needed so we played some charades! Breakfast was OK except for the horrible scrambled eggs. We would stay here again!

Our stay was nice but our room could have used some much needed plumbing work in the bathroom. We had a toilet that constantly ran water, the toilet seat was loose and wobbly. The sink had very low water pressure

The staff was always smiling and more than willing to assist. The breakfast was phenomenal... the best we have had in the last year of travel. Good job H I Express!