Andaz Napa - a concept by Hyatt

Loved our suite with a fireplace. Great locarion in downtown Napa. However-make sure u check your bill! we found on our bill extra charges for over $300 when we checked out. They charged our room for various food and beverage charges from other rooms with similar room numbers and didnt seem to believe us at first. Only when they pulled the invoices they realized their mistake but even then didnt really apologize... Kind of left a bad taste.

clean and comfortable hotel, it was great to spend new year's eve in Napa and had a full rest at Andaz. Recommended.

Everything was beautiful and clean. The service was top notch. Our only feedback for improvement is that the social/ communal spaces were very small- tiny lobby, tiny bar, the seating goes fast.

From the moment we pulled up we were pleasantly greeted. Fastest check in ever- 3 minutes. They had complimentary wine 🍷 in the lobby and explained the room snacks were also complimentary. The rooms were very clean and the bed was exceptionally comfortable. I would definitely recommend this property.

Loved the location of the Andaz and I still like the Andaz concept but other hotels are catching up. The room was clean except for under the couch and mini bar. There were stains on the throw pillows so we moved the pillow and found out that the pillows were covering the stains on the couch. Check in and check out was lacking. We walked in and nobody greeted us. Since Andaz doesn't have a typical check in desk the staff should be more identifiable. It was hard to tell who worked there vs. other guests. Same issue at check out. Plus there was one staff member who was just resting her head on her hands when we checked in and out (maybe she worked there, maybe she didn't). Oh, I forgot to mention the bed. We kept rolling toward the center because it was starting to cave in. I really expected more for what we paid. A lot more.