Hotel Carlton's Montmartre

I traveled to Paris with my son to attend a concert conveniently happening across the street from the hotel. I previously stated the same hotel the year before for the same concert and not have any issues. Unfortunately this time around the negatives definitely outweigh the positives. The room we checked into add hair still in the bathtub, bathroom paint chipped and peeling and within hours of her being there we left came back to find the toilet leaked out the bottom all over the bathroom floor. On top of that for the majority of our two night stay there is either no water or only cold water available. I knew room was eventually found for us however we had to move from the second to the fourth floor and while that’s not normally a problem it is when you have two people‘s worth of luggage and none of the elevators in the building worked. Multiple guests were told that the repair person was supposed to be coming to fix them but that did not happen during our stay. If it wasn’t for the fact that my son and I spent the majority of our vacation outside the hotel and for the staff involved with moving our clothes to the new room which was done very professionally I would’ve given all zero scores for this trip. This hotel normally gets everything done correctly, but this time that did not happen.

Elevator broke down, fire alarm went off at 3:00a, a/c did not work, therefore left window open, but street noise was horrible.

The hotel was going through major refurb, which hotels.com should have told us about, but did not. We had initial problems with loud early builder noise and no warm or hot water. No room TVs worked in the hotel, and wifi had to be signed into after any device returned to the hotel, as well as daily. However, the staff were great, changed us to a quieter room, sorted out the water, even gave us a bottle of bubbly! Location, cleanliness, bed comfort and size were all terrific. And, overall, a bargain.

TV was not working the entire trip. It took the front desk clerk 3 different rooms before I got one that actually has air conditioning. Had to keep asking for iron board and iron because housekeeper kept taking it away. Bed/pillows was tiny and not comfy.

Good: Hotel is located in a nice neighbourhood and easy to reach from central Paris by public transport. The room has a double door which blocks noise from the hallway. The bedroom and bathroom are relatively spacious for a Paris hotel room. Bad: Rooms could use a renovation. Bedroom separator walls are too thin (you can hear people talking in the room next door), isolation in bathroom is laughable. You could have a conversation with the person in the bathroom of the adjoining room without needing to raise your voice.