The Westin Verasa Napa

Upon arrival We were upgraded to a one bedroom suit. Wonderful accommodations. We really enjoyed our stay!

Hotel was in a great location, walkable to many restaurants and coffee shops. Hotel is a bit rundown, rooms are a little outdated. We stayed for 3 nights and the maids come once to turndown the room, which was weird. This hotel is probably suited for 50+ year olds or families. Hotel was dead at night and during the day.

From A to Z the team at Westin Verasa just get it. They are bright, energetic and thoughtful. Afterall, travel can be exhausting and it’s comforting to experience true hospitality. Add that to a well appointed property and great location which is walkable to Oxbow Market/restaurants, and it’s magic. Everyone we interacted with was tops. Meredith at the front desk is just the best : 5+ stars...and TJ and Ruben at the bell desk went above and beyond without even having to ask them. Katey Wheeler, one of the Verasa managers is just a joy. Turns out she has years of experience with the company, and it shows. Their housekeeping team was seamless, noticed them working busily but always mindful of their neatly carts placed right up against the wall as not to block the hallways and never too busy to smile and say “hello”. And let’s not forget Derek at the lobby bar. You’ll think you were at a local speakeasy. Kudos to management at the Westin Verasa, they’ve got it figured out and it shows.

Resort was great. Service was pretty good but I had kind of a tiny room next to the electric and boiler rooms. Everyone else in my group had great rooms. The hotel was not fully booked.

The hotel is very nice but the beds are very uncomfortable and the pillows are horrible. Also, I wish we had been told upfront that we would charged an amenity fee that included valet parking even if we didn't valet park. We did love the location.