Holiday Inn Express Hotel & Suites Swansea

In der ersten Nacht Feueralarm (Fehlalarm). Nach einer halben Stunde alles in Ordnung. Am Abreisetag nur minimales Frühstück (eine Angestellte war nicht erschienen. ). Insgesamt komfortables, ruhiges Hotel .

Dud not like the fact that check in was for 3 pm and was not able to get into my room till almost 8 pm. Their reason was short staffed in house keeping. Then called your customer service line to request a refund for one day that I was not able to stay and you folks told me that it was non refundable. You were given more than a 24 hour notice.

Key machine was down, had to wait several hours to get into my room. No.hot water for showers the following morning. Staff seemed very frustrated that the facility.had so many issues.

Stayed just one night, room was clean, pillows a little too fluffy but that’s not always a bad thing for people! Didn’t take advantage of the breakfast. Couldn’t find a staircase to the second floor which was a little odd and there was no microwave to heat up any food.

The room was smelly, old, and run down. There was a large stain on the carpet and what pushed us over the edge was the black mold in the bathroom, not just in one spot but all over the walls in many spots. Had a four-day family trip planned, ended up leaving after the first night. The breakfast was not great to boot. I would avoid this place and look for something else, save yourself the hassle of moving to another hotel.