Ocean Coral & Turquesa - All Inclusive

Amerika in Mexico

Disappointed having been to Cancun many times. First hotel out of hotel zone area that wrist bands are needed. Never before have we had to have a “towel” card for pool area. Celebrated daughters 30th birthday at the hibachi restaurant and the waiter totally dismissed our request to celebrate her birthday. The buffet at breakfast an omelet was made and the juice from the previous omelet leaked onto my daughters omelet and was extremely hot/spicy. The positives were the entertainment team day and night, but not enough for our family and local family to return. The theatre is way too small for the productions that are put on, poor dancers which were excellent! By the way there was no mention of towel cards needed until we entered the pool area and then were informed.

We arrived and checked in for an overnight stay. Everything was fine until we went to leave our Room. Our door wouldn't lock. we immediately called the front desk, and instead of them changing our room...we waited 2 hours til someone was able to fix it.. Wasted our whole afternoon. Food was subpar at best, and the bed was awful. Will never stay there again.

We loved our stay for our first all inclusive. Service was great. Food was best at the Italian (inside). Rooms are not 5 star, however they are clean and had an ocean view. Only issue was my hair dryer didn’t work and it wasn’t fixed when requested. The pools were the highlight, but get a seat really early to sit together! We enjoyed our few nights stay but were happy to get some culture as the food variety was limited:)

My stay was great. I was sad about the mother nature seaweed issue, but people worked on it all day every day trying to keep it clean. The resort was clean and we felt very safe there with all the security. We only left the resort once for a group trip on an excursion, so I never actually saw the "local" area. I was there for spring break with my daughter. The weather was perfect and the resort had plenty of entertainment going on. I do wish the resort had a few more snack options for during the day to just grab and go. The best I could find were some sandwiches at the deli. A small bag of chips in the gift shop will cost you $9.00, but this is my only small complaint I can come up with. We felt the food was best at the Sensai, but the buffet is always open and offers tons of options. Juan the bartender at the swim up pool was very friendly. Last I suggest taking advantage of the "small sail boats" and/or kayaks you can use for free at the resort (they don't advertise it). It is located at the end of the resort near the kids pool. Also, right there just past the resort is a small little "gift shop" area right on the beach. As for the Privilege, we did not upgrade and I don't know the price, but for me the only benefit would have been the top shelf liquor. Otherwise I did not miss it at all. We stayed in building 9 near the swim up pool and for location this was great. We had a small view of the ocean which was perfect.