Riu Santa Fe All Inclusive

The place is vast and nice. Some things can be changed to make the stay better. 1) Swimming pool & SPA water temperature was very cold. Not pleasant to swim. They should keep the water warm. 2) Getting swimming towels is always a pain 3) No bathroom and toilet exhausts. Room stinks and is misty for 1 hour after bath. 4) Checkout facilities are not good. Should have room TV or phone check-out 5) Have the A-la-Carte restaurants were half full, but the wait list was for 45 min.

From the begging hotels.com was unprofessional, rude, unhelpful and

Service was ok, slow and had to ask for a lot of items for our room. Safe didn’t work, never was fixed. Mini bar said it was to be restocked every other day, was restocked once. No shampoo or conditioner, asked for some and they left a garbage bag full. Food was very poor. Buffet area needed more service and attendees. Not much variety for food. Had to get up at 5am to reserve the front row by the pool area.

Great location. Food is okay except Asian restaurant which the sushi was horrible . Entertainment was fine , just I prefer less noisy pool entertainment, it was hard to relax around the pool. Rooms are okay. Need to walk a lot , it is a big resort. Over all it was better than our expectations. I think is worth the money.

Pools were amazing. Food was good, plentiful and easy access. Being a senior was not interested in the pool parties my room was to close and the music was so loud I could not sleep. Then they put a family in the room next to me they had a baby that did not quit crying until mid nite and then started again at 7 am. Should put same groups in the same rooms . Families with families, seniors with seniors. Beds were way to hard