Urbana Langsuan Bangkok, Thailand

Ist in die Jahren gekommen, aber gute Lage

Günstig und sehr sauber und komfortabel.

THE GOOD Urbana Langsuan in Bangkok is a very nice apartment property. My wife and I have stayed many times there so we do obviously like the place. This most recent visit on 9-10 July 2019 was very pleasant. We had a lovely room with a great view. THE BAD Check in when we arrived at Urbana Langsuan on 9 July took more or less forever. Photocopies of driver's licence and my Thai wife's identity card, filling out registration form, handing over an obligatory deposit of 1,000 baht. The process with no-one waiting before us took way too long at more than 10 minutes. My request for a possible upgrade from the Studio room to a One bedroom apartment of course fell on the usual Thai deaf ears. Don't ever expect anything for nothing in Thailand. The worst part of this visit was when I needed tea and sugar to be brought to our room. My wife phoned once and was told it would come in a few minutes. That didn't happen. She phoned again two hours later. "Solly solly, we bring now". That of course didn't happen either. Finally, after some three hours from the original request for tea and sugar, I went to reception and gave the people there a proper serve, asking then if they'd ever heard of customer service. Yes, Urbana Langsuan is a very nice apartment place and very conveniently located in Bangkok. But, the staff are appallingly bad. They really have no idea what customer service is and make no effort at all on their guests' behalf. Such a disappointment.

For the price that I paid, I would have stayed next door at Renaissance Bangkok.

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