Centre Point Hotel Chidlom

The executive suite we stayed in was huge and had a kitchen and washer. The bedroom was quiet, but de aircon was very loud, so we just used the one in the living room which was sufficient to cool down the whole flat. Location is great, walking distance to shopping centers and skytrain. The swimming pool was small and indoors, but we liked it anyway to cool down. The fitness center was ok.

They deliver more than I expect!

I checked in on 26 Sept. Once I enter my room, I noticed no VIP amenities, no toilet paper, no hand towel and no face towel. On 27 Sept, I returned to my room in the afternoon. Once again, vip amenities, no hand towel and no face towel. I called front office and enquired about the missing items. I was quite taken back by the attitude of staff as if I am greedy asking for vip amenities. Her response was “Ok madam. This time I give you 1 time.” Excuse me... this is part of my entitlement as a silver member. I do expect this in my room when I check in. Besides this time I am staying for 4 nights. Please check my stay record in this hotel. Last request for late check out on 1 Oct, and I get a cold answer “No cannot latest check out is 2pm.” Disappointing drop of standard. Doesn’t even make any exception for a frequent stay guest who come here every month.

Need to improve conditions of room and toilet equipment. Generally quite acceptable considering its age