Hotel Bencoolen @ Bencoolen Street

Keine Entspannung am Pool,-Baulärm. Der Ausblick aus dem Zimmer direkt gegen eine graue Wand. Baulärm beim Frühstück direkt am Bautaun in Durchgang zwischen den Fußgänger....

Cant open the window, looking at a wall....pool needs renovation, both sun chairs at the pool broken. But good area to be in.

Preiswertes Hotel an praktischer Lage

Horrible. 1) Dirty - Bathrooms with dirty/spoiled hardware strewn around (bathtub stopper, plastic nozzles). Musky smelling towels. Dirty Carpets. Dirty linen made us get all itchy and got bitten by something - after a week the swell is still there 2) Gave away our room to someone else after we arrived one-day late for check-in. We paid 4 nights in advance and only was late for 1 day. Did not have the courtesy to call us to check if we're coming, just take for granted we will not turn up. Gave us an "upgrade" but we had to check out/move rooms in the morning when we were rushing to go to our appointment. 3) NO Extra Towels! Towels were musky so after using the first one, I decided to swap to the 2nd dry towel (which turned out to be musky as well). Requested for another one as my partner had to shower. They did not have any left! Asked us to go get one from the pool ourselves. Turns out pool towels were faded green colour with bleached out patches. Gross 4) Only 1 access card, and need that card to activate power in the room. So when my partner went to get the said pool towels, i was awaiting pitch dark in the room. 5) WIFI was not working when we arrived and receptionist curtly told us "dont know when will get fixed". Did not even bother to inform us when we checked in - just gave us the WIFI password chit. Fortunately it was fixed after several hours. Cannot believe Singapore can have a bad hotel like this! What a shame!

It's a typical old style hotel, old spring mattresses, small rooms, old appliances, outdated toilets, overall it would be what you expect for a budget hotel. The staff are nice and accommodating, and the best feature of the hotel is it's location and accessibility.