Best Western Lanai Garden Inn & Suites

It was not a good experience. Staff was very rude. I asked for few towels lady told me i cant have them because i have used maxed amount of towels. I was confused but after counting them it turned out they didnt have enough towels to begin with. Lady at front desk was unprofessional had no customer service skills.

Overall it was good wish the pool was open tell atleast 10pm instead of 8pm, didn’t get to enjoy it by the time we got back from our activities and was really looking forward to it

We asked for extra pillows because the pillows they have are crappy and he told me they would have to take them from another room but since they are at capacity they couldn't do it. I then asked if we could have an extra comforter and he said the extra ones they had were for another purpose. Phone doesn't work. Microwave from the 80s. Very poor and unaccomodating service. Hotel room is not very clean either. Area is not very good either. Lots of homeless people and drug addicts on the streets everywhere. Do not feel safe.

The staff was very friendly. We enjoyed our stay. Good breakfast.

2nd time staying here, the hotel is simple but comfortable and in good condition.