Best Western University Inn

The staff didn't take the mask wearing seriously. I walked in to the lobby and I saw several staff members not wearing their masks.

There was almost no water pressure in the shower. Practically incapable of taking a shower and I was on the first floor. I do not plan on ever staying there again.

This place is tired, the rooms smell musty, and the beds sag in the middle. Not a terrible experience, but woefully underwhelming. First "non-smoking" room smelled like a chimney, and staff could barely muster a "Hello" when you walked into the lobby.

When we were there, when I booked the hotel through reservation services said the pool was open and we had to reserve a time slot. Upon arriving the pool was not in use and the breakfast was not an open buffet as advertised. All we got was a bottle of water (8 oz) a muffin and an apple. Cleanliness was ok but I noticed sunflower seeds scattered on the rug in different areas from previous clients before me. If I didn’t go to the cart of home keepers and grab soap myself they never asked. Room was good condition and comfortable size. But I expected more for the money I paid. All in all I think it was to blame on covid but still disappointed.

I think the whole Covid scare (especially in New York) has significantly altered things but to not have our room cleaned throughout a 1 week stay was a bit much. Also, we had to put towels in the hallway to get fresh ones and this was inconsistent so we didn’t have clean towels on some mornings. However, this was offset by a value in what we paid for the entire week. Maybe that was the reason for the service issues?

Excellent value!

It was a peaceful weekend away! The rooms were clean and followed state guidlines for safety!

On the outside, the property looks sad. It is dull and

We stayed in July 2020. Room itself was pretty good. Quiet. Comfortable beds. Could have stood to be cleaned slightly better. We also went at it with Chlorox wipes to make sure no Covid 19 germs were present as best we could. Hallways had this unpleasant odor- smoke mixed with something else, but luckily we could not smell it in the room. Exterior of hotel is old looking and needs updating big time. Strange location. Sandwiched between a housing development and the back of a shopping center that was half vacant. Is very close to Cornell University if that is what you are looking for.

Just an average hotel, two beds a tv a couchsleeper and a bathroom . Pool was broken and out of service