SureStay Plus Hotel by Best Western Albany Airport

I was by myself just there to get away and relax. Which is exactly what I was able to do. It was quiet, and comfy. So i extended to another day.

A bit run down and out-dated, but overall very good. Also, most of the staff is fantastic, very helpful. And the free breakfast is very good- a lot of variety and great tasting. Great hotel for its value.

Just stayed one night to catch a flight in the morning.

First of all, our key cards didn’t work in the door. We had to switch rooms. The beds were uncomfortable - rock hard. The pool area was cold and so was the hallway - not very inviting to walk from the room to the pool area. Had to ask the front desk to turn the heat on in the pool area. Too cold to swim. No towels in the pool area.

Excellent! Friendly and attentive staff, everything was clean, pool was warm. Price was a great deal and included warm breakfast of waffles, sausage, potatoes, eggs and bagels. We plan to stay again when in the area.

The restaurant or bar at the hotel No tap beer in 5yrs , No cash register in the bar or the checks has to be hand written the bartender said the cashiers were stolen by a former employee this is no way to run a hotel

Overall, service was good. Efficient check-in, clean room and bathroom, but was woken up at 3:00AM by bedbugs. My friend was bitten on the neck at least twice. Reported it to the front desk and they sent someone over immediately. Won't be staying here again.

Great room, quiet, great price, pool, fitness center, bar and restaurant in hotel which was great.

It was ok. The room didnt overlook the pool as described nor did it have a safety box as described also there was a dtain on our bed.Otherwise it was ok.